NG911 Call Handling for the PSAP

Connecting emergency callers with the help they need

 

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Call Handling, AI, 911 Analytics and Other Solutions for Public Safety

911 Call Handling Solutions - Hybrid Cloud and Cloud Native

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Intrado VIPER as a Service (VaaS)

 
Intrado's flagship VIPER, now available as a hybrid cloud, call handling as a service (CHaaS) offering
 
Robust, full-featured PSAP call handling
 
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Intrado LifeHub

 
Cloud native, SaaS architecture
 
Fast deployment, no maintenance
 

Cal OES Certified 911 Call Handling

Viper as a Service: Cal OES Certified

Much of the world turns to California when looking for state of the art standards and solutions. Public safety is no different. Even if your PSAP is not in California, California Office of Emergency Services certification provides peace of mind. 

Learn More about Viper as a Service

 

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2600+

PSAPs trust ECaTS for Analytics

ECaTS Analytics

Turn the art of running a PSAP with intuition and guessing into the science of running your PSAP with data driven insights.

Build dashboards, do wireless routing analysis, i3 logging, staffing forecasts and more.

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AI Powered Enhancements

Better insights, shorter calls, better outcomes - all with AI.

100% visibility into all the calls your PSAP handles.

Realtime text translation of voice and text calls.

Decrease call handling times, understand individual and team trends, stay ahead of crew burnout.

Learn More about Intrado AI

 

50%

Decrease in Call Handling Times

Spatial Insight

Better situational awareness for the field - enhanced data from smartphones, alarm systems, vehicle telematics and Intrado.

Free to the PSAP! Fast and easy integration.

Learn More About Spatial Insight
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Training

Deploying a new call handling system is just the start of the journey. Bring it all home with training for your team. Experienced instructors with a proven curriculum help you set your team up for success.

Talk to an Expert

 

Professional Services

Accelerate deployments, eliminate uncertainty and ensure success with Intrado professional services, including initial implementation, ongoing support, expansion, integration, and upgrades.

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Further Reading
4 min read

Shaping the Future of Emergency Communications: AI Innovations & Trends in 2024

Oct 18, 2024 by Alexis Carter, Digital Marketing Analyst

AI Innovations & Trends in 2024 – Insights from Intrado At Intrado, we’re always thinking ahead, redefining how...
3 min read

Answering the Call (or Text): How Intrado’s Emergency Call Relay Center Manages Hurricanes and Natural Disasters

Oct 8, 2024 by Jason Davis, ECRC Manager

Natural disasters, such as hurricanes, present unique challenges to 911 Emergency Communication Centers (ECCs) and...
1 min read

Intrado’s TXT29-1-1®: A Communication Bridge During National Protect Your Hearing Month

Oct 1, 2024 by Stefanie West, Marketing Manager

October is designated as National Protect Your Hearing Month. It’s crucial to raise awareness about the importance of...


Vital Statistics

1st

ever Text-to-911 solution

410M+​

911 transactions​ annually​

4.7M+​

text-to-911 messages received

Industry​
Leadership

45

years of industry Innovation​ & Leadership

1,000+​

NG911 networks deployed​

130M+​

NG911 transactions

Industry​
Leadership

#1

E911 footprint​ in the U.S

6,000+​

primary & secondary PSAP connections​

36M+​

citizens served over A9-1-1® network

 

Interested in learning more?

Let us know how we can help.

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