Intrado VIPER as a Service

Proven NG911 Call Handling as a Service (CHaaS)

 

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Trusted, Proven NG911 Call Handling as a Service (CHaaS)

Intrado's flagship call handling offering, VIPER as a Service (VaaS), provides the advantages of our flagship VIPER call handling solution with the power and convenience of a Cal OES certified hybrid cloud service. With NENA i3 compliant NG911, lower startup costs, faster deployment, and georedundant high availability, VIPER as a Service delivers the power you expect from an Intrado CHE with the convenience you want from a CHaaS solution.

Features and Benefits

  • New browser-based call handling user interface
  • AI enhanced QA, transcripts and translation
  • Robust ECaTS NG911 Analytics
  • NENA i3 compliant, IP-based NG911 voice, video, and data
  • Secure ESInet integration
  • Cal OES approved
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New Project (6)

1000+

PSAPs running Intrado VIPER

Most Trusted 911 Call Handling Solution

  • 1000+ PSAPs
  • 14,000+ PSAP Seats
  • Seamless transition, familiar user experience

911 Data into Actionable Insights

  • ECaTS reporting
  • NENA i3 logging
  • Syslog support for additional report flexibility
Learn more about ECaTS

 

Robust
Reporting

ECaTS makes it easy

Plays Well
With Others

  • Flexible CAD connection options
  • ESInet connection
  • i3 support
  • PBX integration

Staffing and turnover are huge PSAP concerns. With more effective coaching and training, PSAPs using AI powered Mission Control have seen churn drop and reported job satisfaction rise.

Learn More about Intrado AI

Less Churn
More Joy

MIssion Control AI-powered QA helps reduct churn and enhance job satisfaction

Professional Services

Accelerate deployments, eliminate uncertainty and ensure success with Intrado professional services, including initial implementation, ongoing support, expansion, integration, and upgrades.

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Training

Deploying a new call handling system is just the start of the journey. Bring it all home with training for your team. Experienced instructors with a proven curriculum help you set your team up for success.

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Vital Statistics

1st

ever Text-to-911 solution

410M+​

911 transactions​ annually​

4.7M+​

text-to-911 messages received

Industry​
Leadership

45

years of industry Innovation​ & Leadership

1,000+​

NG911 networks deployed​

130M+​

NG911 transactions

National
Presence​

#1

E911 footprint​ in the U.S

6,000+​

primary & secondary PSAP connections​

36M+​

citizens served over A9-1-1® network

 

Interested in learning more?

Let us know how we can help.

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