Intrado VIPER

Proven, Trusted, On-Prem Call Handling

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Trusted, Proven NG911 Call Handling

VIPER is Intrado's flagship on-prem call handling offering. NENA i3 compliant, VIPER delivers the next generation features and capabilities you need in a locally survivable, on-prem form factor.

Features and Benefits

  • NENA i3 (v2 and v3) compliant
  • Secure ESInet integrations
  • IP-based NG911 voice, video, and data
  • Mapping/location integration
  • TXT2911 integration + PSAP-initiated text
  • Auto-abandoned call back
    SIPREC support
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Empowering 9-1-1 Response

2600+

PSAPs running Intrado VIPER

Most Trusted 911 Call Handling Solution

  • 2600+ PSAPs
  • 14,000+ PSAP Seats
  • Seamless transition, familiar user experience
  • Configurable role-based user interface and access
  • Secure MFA and SSO

911 Data into Actionable Insights

  • ECaTS reporting and analytics
  • NENA i3 logging
  • Syslog support for additional report flexibility
Learn more about ECaTS

 

Robust
Reporting

ECaTS makes it easy

Plays Well
With Others

  • Flexible CAD connection options
  • Multiple ESInet integrations
  • Interfaces with 3rd party phone (PBX) systems
  • Multiple recording integrations

Intrado AI solutions including AI powered text translation, voice call transcription adn translation capabilities all help your PSAPs teams deliver faster, better public safety outcomes.

Learn More about Intrado AI

Intrado AI

Better training and shorter calls

Professional Services

Accelerate deployments, eliminate uncertainty and ensure success with Intrado professional services, including initial implementation, ongoing support, expansion, integration, and upgrades.

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Training

Deploying a new call handling system is just the start of the journey. Bring it all home with training for your team. Experienced instructors with a proven curriculum help you set your team up for success.

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Vital Statistics

1st

ever Text-to-911 solution

410M+​

911 transactions​ annually​

4.7M+​

text-to-911 messages received

Industry​
Leadership

45

years of industry Innovation​ & Leadership

1,000+​

NG911 networks deployed​

130M+​

NG911 transactions

National
Presence​

#1

E911 footprint​ in the U.S

6,000+​

primary & secondary PSAP connections​

36M+​

citizens served over A9-1-1® network

 

Interested in learning more?

Let us know how we can help.

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