VIPER NextGen
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NG911 Call Handling for the PSAP has never been easier to set up or faster to deploy.
Cloud native architecture ensures scalability, flexibility and geo-redundant high availability. Naturally, VIPER NextGen plays well with NG911 with full NENA i3 support, ESInet compatibility and all the advantages that come from 45+ years of experience building leading call handling solutions.
Features and Benefits
- Browser based user interface
- Lower upfront costs
- Fast, easy deployment
- Easy, streamlined workflows
- Active/Active georedundant high availability
- NENA i3 support for AT&T and Intrado ESInets
Epic
Insights
Deep Insights for Data Driven Decisions
- ECaTS integration
- Rich set of canned reports
- Ad hoc analysis - export to Excel
- Raw data - unlimited access, indefinite storage, purged on request
Save >30 sec per call compared with traditional solutions for non-English languages. Accelerate handling of calls where the caller is hard to understand.
Every second counts.
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> 30sec
reduction in call length, per call
Real time text translation for PSAPs with Intrado VIPER NextGen
- A multi-lingual solution enables PSAPs to address the language specificities of their region
- 24x7, Text-to-911 language translation can completely fill the translation need or fill the gap until a translator is engaged
Training
Deploying a new call handling system is just the start of the journey. Bring it all home with training for your team. Experienced instructors with a proven curriculum help you set your team up for success.
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Professional Services
Accelerate deployments, eliminate uncertainty, and ensure success with Intrado professional services, including initial implementation, ongoing support, expansion, integration, and upgrades.
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ever Text-to-911 solution
410M+
911 transactions annually
4.7M+
text-to-911 messages received
Industry
Leadership
45
years of industry Innovation & Leadership
1,000+
NG911 networks deployed
130M+
NG911 transactions
National
Presence
#1
E911 footprint in the U.S
6,000+
primary & secondary PSAP connections
36M+
citizens served over A9-1-1® network