2 min read
Special Diligence: Breaking Down the FCC's Outage Notification Requirements
When service-impacting issues arise for 911, it’s critical to communicate that information to public safety answering...
NG 9-1-1 Call Handling for the PSAP
Connecting emergency callers with the help they need
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PSAP Solutions
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Call Handling, AI, 9-1-1 Analytics and Other Solutions for Public Safety
9-1-1 Call Handling Solutions - Hybrid Cloud and Cloud Native
Intrado VIPER as a Service (VaaS)
Intrado's flagship Viper, now available as a hybrid cloud, call handling as a service (CHaaS) offering
Robust, full-featured PSAP call handling
ECaTS: Turn 9-1-1 data into actionable insights
2600+
PSAPs trust ECaTS for Analytics
ECaTS Insights
Turn the art of running a PSAP with intuition and guessing into the science of running your PSAP with data driven insights.
Build dashboards, do wireless routing analysis, i3 logging, staffing forecasts and more.
Learn More about ECaTSAI Powered Enhancements
Better insights, shorter calls, better outcomes - all with AI.
100% visibility into all the calls your PSAP handles.
Realtime text translation of voice and text calls.
Decrease call handling times, understand individual and team trends, stay ahead of crew burnout.
50%
Decrease in Call Handling Times
Spatial Insight
Better situational awareness for the field - enhanced data from smartphones, alarm systems, vehicle telematics and Intrado.
Free to the PSAP! Fast and easy integration.
Learn More About Spatial Insight
Training
Deploying a new call handling system is just the start of the journey. Bring it all home with training for your team. Experienced instructors with a proven curriculum help you set your team up for success.
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Professional Services
Accelerate deployments, eliminate uncertainty and ensure success with Intrado professional services. Initial implementation, ongoing support, expansion, integration and upgrades.
Talk to an ExpertFurther Reading
2 min read
PSAP Staffing Challenges - Can AI Help?
Apr 15, 2024 by Jason Lackey, Director of Product Marketing
One of the constant refrains we hear from our customers at emergency call centers is that staffing is an ongoing and...
1 min read
AI-Powered Innovations Transforming Emergency Communications Centers: A Lifesaving Revolution in Public Safety
Feb 21, 2024 by Jaz Lin, Head of Product
Artificial intelligence (AI) is poised to significantly change the world, with public safety being a crucial...
Vital Statistics
1st
ever Text-to-911 solution
410M+
911 transactions annually
4.7M+
text-to-911 messages received
Industry
Leadership
45
years of industry Innovation & Leadership
1,000+
NG911 networks deployed
130M+
NG911 transactions
Industry
Leadership
#1
E911 footprint in the U.S
6,000+
primary & secondary PSAP connections
36M+
citizens served over A9-1-1® network