Problem: Call Takers sometime have difficulties understanding the caller - PSAPs don’t have the resources/manpower to review and sort out all their recordings.
Solution: Real time Voice call transcription provides a reference to the call taker in the language of their choice and enables fast, easy, effective key word search and tagging of recorded PSAP calls.
Benefits: Aids call-taker to confirm what was said by the caller. Enables more effective QA, training, identifying best practices and data feed for AI systems. Additionally enables ECC/PSAP supervisor to be brought in when key words or key terms are detected.
Problem: PSAPs don’t have translators on staff, on site to provide support for multi-lingual 911 calls. Bringing a translation service onto the call takes time, delaying emergency response and risking lives.
Solution: Language autodetect – if a language detected is something other than the PSAP’s default language, a translated transcript is provided.
Benefits: Always on, 24x7 availability, faster emergency response and with it potentially saving lives. Better access for diverse communities, potential reduction in cost of translation services.
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From Afrikaans to Zulu, Khmer to Korean With support for 76 languages and 144 dialects, Voice to Text Translation provides wide and deep coverage for your communities emergency communications needs.. |
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To learn more about Intrado Voice to Text Transcription and Translation as well as our other AI solutions, please visit intrado.com/ai
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