Intrado VIPER Product Brief
Industry Reference 9-1-1 Call Handling
When citizens call 9-1-1 for help, their expectations are high! They should be able to contact 9-1-1 from any device, at any time, with the expectation that help will arrive quickly to their exact location.
Call takers need tools that enable them to effectively and rapidly respond to calls while providing essential situational and location information to first responders.
VIPER powers thousands of public safety answering points (PSAPs) across North America, supporting both Legacy and NG 9-1-1 systems—and everything in between. It has become a trusted reference in public safety communications.
Built as an evolving, standards-based platform, VIPER accommodates emerging technologies, allowing call takers to manage landline, wireless, MSRP TXT, and multimedia calls with greater control.
VIPER provides the foundation for i3-compliant NG9-1-1 applications while fully supporting legacy network and operational environments. It enables PSAPs of any size to seamlessly transition to a networked model that integrates data, voice, and future traffic—ensuring readiness for the next generation of emergency communications.
Progressive, New Features Further Empower Agents
- UI tailored for emergency call handling
- Fully NG 9-1-1 compliant, full ESInet and NENA i3 support
Local Survivability - Multimedia, Text2911 and PSAP Initiated Text
- Advanced AI Extensions, such as Voice to Text Transcription and
Translation - Robust integration with industry leading ECaTS analytics
Comprehensive and Flexible CAD, PBX and recording integration options