Legal, Terms, Conditions & Policies

Global Privacy Statement

Effective April 21, 2023

This Privacy Statement applies to Intrado Life & Safety, Inc. and its affiliates (“Intrado” “we” “us” “our”) unless the affiliate has a separately posted privacy statement. Intrado values the privacy of our customers, users, and any individual who accesses or uses the Intrado websites, products, and services (collectively, the “Services”). Your privacy is an important factor Intrado considers in the development of each of our products and services. This Privacy Statement explains generally how we receive Personal Information about you, and what we do with that Personal Information once we have it.

As Intrado is a global provider, the provision of the Services to users may require Personal Information to be shared with other Intrado companies around the world. All Intrado companies are bound by privacy statements, confidentiality and data transfer agreements as appropriate.

• What do we mean by “Personal Information”?
• What type of Personal Information is collected?
• How do we receive Personal Information about you?
• What do we do with your Personal Information once we have it?
• How long will we retain Personal Information?
• When do we share your Personal Information with others?
• How do we protect your Personal Information?
• How can you protect your Personal Information?
• How do you handle Information subject to the California Consumer Privacy Act?
  
• What about cookies and other tracking technology?
• How do you handle my “Do Not Track” browser settings?
• Does Intrado use any other tracking technology?
• How does Intrado ensure compliance with legal obligations?
• Data Analytics
• What choices do you have regarding your Personal Information?
• What if we change this Privacy Statement?
• How to Contact Us?

What do we mean by “Personal Information”?

For us, “Personal Information” means information or data that relates to an identified or identifiable individual. “Sensitive Personal Information” is a subset of Personal Information and is data about children, financial information, health information (including PHI as defined by the Health Insurance Portability and Accountability Act), Social Security or other national identification number, racial or ethnic origin, political opinions, religious beliefs, trade union membership, sex life, criminal convictions, and precise geolocation data.

What type of Personal Information is collected?

We may collect data, including Personal Information, about you as you use our websites, services and interact with us. This information may include name, address, email address, IP address, phone number, login information (user name, password), marketing preferences, or payment card number. If we link other data with your Personal Information, we will treat that linked data as Personal Information. We also collect Personal Information from trusted third-party sources and engage third parties to collect Personal Information to assist us.

Please understand, in addition to collecting Personal Information, Intrado may also gather information that does not personally identify you regarding your use of the Intrado website (“Anonymous Information”). We may use the Anonymous Information we collect regarding your use of this website to measure the effectiveness of our marketing efforts, for improving the Services we offer to you, or to improve the Intrado website. Generally, you will not be aware when we collect such Anonymous Information. It may be collected in various ways, such as through traffic data or direct surveys of our customers and may entail the use of, among other things, cookies, IP addresses, or other numeric codes used to identify the computer or other device used to access the Intrado website.

How do we receive Personal Information about you?

We learn Personal Information about you when:

• you give it to us directly (e.g., when you choose to contact us, or register on the Intrado website);
• we collect it automatically through our products and services (e.g., your use of Intrado services);
• someone else tells us Personal Information about you (e.g., our client provides us your Personal Information in order for us to perform services for them); or
• when we try to understand more about you based on Personal Information you’ve given to us (e.g., when we use your IP address to customize language for some of our services).

By providing your Personal Information, you opt-in and consent to its collection, use, disclosure, sharing, and transfer as described in this Privacy Statement.

What do we do with your Personal Information once we have it?

Intrado does NOT sell your personal information.

When you give us Personal Information, we will use it in the ways for which you’ve given us permission, or ways in which our clients who provided us the Personal Information instruct. Generally, we use your Personal Information to help us provide and improve our products and services for you and our clients with which you have a business relationship. We may also use the Personal Information you provide to contact you regarding additional or new services and features offered by Intrado, or important information regarding Intrado.

We may use the Personal Information to enforce our agreements with you, prevent fraud and other prohibited or illegal activities, for other legally permissible purposes and generally to ensure that we comply with applicable laws and prevent or detect use or abuse of our services.

How long will we retain Personal Information?

We will retain your Personal Information only as long as needed to fulfill the purposes for which it was collected or as required by law. Your information will be deleted, anonymized or pseudonymized once it is no longer needed to comply with our business requirements, legal obligations, resolve disputes, protect our assets, or enforce our agreements.

When do we share your Personal Information with others?

We will/may share your Personal Information with others:

• When we have asked and received your permission to share it.
• When we’re required to provide it to our client from whom we received your Personal Information, or with whom you have a business relationship.
• For processing or providing products and services to you, but only if those entities receiving your Personal Information are contractually obligated to handle the data in ways approved by Intrado. We may use others to help us provide our Services (e.g., maintenance, analysis, audit, payments, fraud detection, marketing and development).
• To provide aggregate Personal Information to our business partners to make our products and services better, but when we do so, we will de-identify your Personal Information and try to disclose it in a way that minimizes the risk of you being re-identified.
• To provide your Personal Information to business partners in case you purchase services of third parties from Intrado (“Third Party Services”). Third Party Services are not directly controlled operated or maintained by Intrado and Intrado’s Privacy Statement does not apply to such Third Party Services. For any Third Party Services you purchase from Intrado, we recommend you consult the respective privacy statements of the Third Party Services providers to determine how they will handle your Personal Information.
• To follow the law whenever we receive requests about you from a government entity, or related to a lawsuit. We’ll notify you or our client from whom we received your Personal Information when we’re asked to hand over your Personal Information in this way unless we’re legally prohibited from doing so. When we receive requests like this, we’ll only release your Personal Information if we have a good faith belief the law requires us to do so. Nothing in this Statement is intended to limit any legal defenses or objections you may have to a third party’s request to disclose your Personal Information.
• If we have a good faith belief it is reasonably necessary to protect the rights, property or safety of you, our other users, Intrado or the public.
• If our organizational structure or status changes (e.g., if we undergo a restructuring, are acquired, or go bankrupt), we may pass your Personal Information to a successor or affiliate.

How do we protect your Personal Information?

We are committed to protecting your Personal Information once we have it. We implement industry standard physical, administrative and technical security measures. If, despite these efforts, we learn of a security breach involving your Personal Information, when required by law or contractual obligations, we’ll notify you or our client so appropriate protective steps can be taken. Intrado is not responsible for unauthorized access to such Personal Information by hackers or others that obtain access through illegal measures in the absence of negligence on the part of Intrado.

You may have access to other sites through the Intrado websites. These sites may have different security practices and you should familiarize yourself with those practices.

How can you protect your Personal Information?

Electronic communication (e.g., email, online chat or instant messaging, etc.) you send to us may not be secure unless we advise you in advance security measures will be in place prior to you transmitting the information. For this reason, we ask you do not send Personal Information such as financial information, social security numbers or passwords to us through unsecured electronic communication. Users should also take care with how they handle and disclose their Personal Information. 

The Intrado website may contain hyperlinks that can take you to websites run by third parties (“Third-Party Websites”). Any hypertext or other links to Third-Party Websites from the Intrado website are provided solely as a convenience to you. If you use these links, you will leave the Intrado website. Intrado has not reviewed all of these Third-Party Websites and does not control and is not responsible for any of these websites or their content or practices. Thus, Intrado does not endorse or make any representations about them, or any information, software, or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the Third-Party Websites linked to the Intrado website, you do this entirely at your own risk. Remember, this Privacy Statement only applies to Intrado. When you are no longer on an Intrado website, you may encounter different privacy and security practices and you should familiarize yourself with those practices each time you visit a new website.

Please be aware any information you choose to share on any publicly available portion of the Services or with third parties, including without limitation your personal page, chat messages, forum posts, blogs, resumes, job applications, business cards, or any other information you provide may be collected and used by third parties or other attendees without restriction.

How do you handle information subject to the California Consumer Privacy Act?

Intrado complies with all applicable privacy laws including the California Consumer Privacy Act (CCPA). We may collect data, including Personal Information, about you as you use our websites, services and interact with us. This information may include name, address, email address, IP address, phone number, login information (user name, password), marketing preferences, or payment card number. If we link other data with your Personal Information, we will treat that linked data as Personal Information. We also collect Personal Information from trusted third-party sources and engage third parties to collect Personal Information to assist us. This information will only be used to provide services or information which you have requested. Intrado does not sell your Personal Information.

We will retain your Personal Information only as long as needed to fulfill the purposes for which it was collected or as required by law. Your information will be deleted, anonymized or pseudonymized once it is no longer needed to comply with our business requirements, legal obligations, resolve disputes, protect our assets, or enforce our agreements.

Please see Cookies section below to understand how we use cookies.

Intrado will not discriminate in any way against you for exercising any of your rights under the CCPA or any other applicable privacy law. This includes, but is not limited to denying goods or services, change in pricing, or lower quality goods or services. Please see “What choices do you have regarding your personal information?” and “How to Contact Us” sections below for how to exercise your rights under the CCPA and other applicable privacy laws.

What about cookies and other tracking technology?

A cookie is a small file, typically of letters and numbers, downloaded onto a device when the user accesses certain websites. Cookies can make the web more useful by storing information about your preferences for a particular website or a service. Cookies in and of themselves do not personally identify users, although they do identify a user’s computer.

Cookies are typically classified as either session Cookies or persistent Cookies depending on whether they expire at the end of a browser session (from when a user opens the browser window to when they exit the browser) or they can be stored for longer.

• Session Cookies – allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes such as remembering what a user has put in their shopping basket as they browse around a site. They could also be used for security when a user is accessing internet banking or to facilitate use of webmail. These session Cookies expire after a browser session, so would not be stored longer term. For this reason, session Cookies may sometimes be considered less privacy intrusive than persistent Cookies.
• Persistent Cookies – are stored on a user’s device in between browser sessions which allows the preferences or actions of the user across a site (or in some cases across different websites) to be remembered. Persistent Cookies may be used for a variety of purposes including remembering users’ preferences and choices when using a site or to target advertising.

Intrado uses cookies or other similar tracking technologies to provide you with better Services.

Most browsers are initially set to accept Cookies. You may configure your browser to accept all Cookies, reject all Cookies, or notify you when a Cookie is set. You can manage your own Cookies preferences by using your browser settings: each browser is different, so check the “Help” menu of your browser to learn how to change your Cookie preferences or delete them. If you prefer, you can set your browser to refuse Cookies. You block Cookies by activating the setting on your browser which allows you to refuse the setting of all or some Cookies.

Please note you may browse some Intrado websites without accepting Cookies from Intrado; however, you may not be able to take full advantage of the functionality of the website or the Services if you do so. Other Services, particularly those which require a login and password, require Cookies and cannot be used when you have disabled Cookies in your browser. For more general information, you can visit www.allaboutcookies.org.

How do you handle my “Do Not Track” browser settings?

Intrado does not track the non-Intrado website activity of any internet user with Do Not Track browser settings engaged.

Does Intrado use any other tracking technology?

Intrado employs a software technology called transparent images to help us better manage content on our site by informing us what content is effective. We use extremely small, transparent images with a unique identifier, similar in function to cookies, used to track the online movements of Web users. The main difference between the two is transparent images are invisible on the page and are very small, about the size of the period at the end of this sentence. In some instances, transparent images are tied to users’ personally identifiable information. In particular, we use transparent images in our HTML-based e-mails to let us know which e-mails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications. Users may opt out of these e-mails by replying to the unsubscribe link at the end of the e-mail message.

How does Intrado ensure compliance with legal obligations?

In connection with the Services, and if applicable, you and Intrado shall at all times ensure compliance with any privacy and data protection laws.

We’re a global organization and our information systems are in several countries around the world. We also use service providers whose information systems may also be in various countries. This means your Personal Information might end up in one of those information systems in another country, and that country may have a different level of data protection regulation than yours. The whole or any part of your Personal Information in connection to the Services may be processed by Intrado, its affiliates and subcontractors and may be transferred outside the country in which you provided the Personal Information. By giving us Personal Information, Intrado may conduct such transfers of your Personal Information.  No matter what country your Personal Information is in, we comply with applicable law and will also abide by the commitments we make in this Privacy Statement.

Data Analytics

We provide business to business communication technology services and may use your Personal Information in order to enhance and deliver data analytics, which include transforming, examining, cleansing and modelling data in order to support decision making, determining useful information and informing conclusions. Specifically, data analytics are intended to include the following data sharing and recommendations across our various lines of business:

• Expand contact information;
• Aggregation of data to identify trends and benchmarks;
• Connect attendees and enhance profiles;
• Provide people and content recommendations;
• Drive recruitment to virtual and hybrid events;
• Help to understand usage, adoption and engagement;
• Increase and demonstrate return on investment of customer investments;
• Assess the physical component of hybrid events; and
• Give insight to customer analytics to develop new customers and expand existing customer relationships.

We make no representations or warranties on the accuracy and serviceability of your data in connection with data analytics. Data created or existing from data analytics is intended for your use only. Data may not be resold, reused or shared with third parties without prior written consent by Intrado. For the avoidance of doubt, by signing up to use our Services, you have freely and voluntarily given informed, explicit and unambiguous permission for Intrado to process your Personal Information, including your users’ Personal Information, for data analytics. You also acknowledge that providing this permission is not a condition of receiving Intrado’s Services. You further understand that you have the right to withdraw this permission at any time by providing written notice to Intrado.

What choices do you have regarding your Personal Information?

We are aware you have several rights in respect to how we process your Personal Information, which include but are not limited to, a right to access your Personal Information, be forgotten, restrict and/or object to processing in some circumstances and request your Personal Information be transferred to you or your nominated third party.

You may choose not to have your information disclosed to a third party (unless Intrado is legally required to share it). You may also choose to not have your information used for a purpose materially different than the purpose for which it was originally collected or subsequently authorized by you.

We will take reasonable steps to give you the opportunity to correct inaccuracies in the Personal Information we retain concerning you and delete Personal Information concerning you upon your request, unless the burden or expense of providing access would be disproportionate to the risks to your privacy or where the rights of persons other than you would be violated. We may deny a request to delete your data if we have legal obligations to retain it. Any such data will be subject to our standard retention guidelines.

You are entitled to know whether we hold personal data about you and, if we do, to have access to that personal data and require it to be corrected if it is inaccurate. In some circumstances, you may have the right to oppose the use or disclosure of your data or have your data deleted. You can do this by contacting us as directed in the “Contact Us” section below.

To correct inaccuracies in your Personal Information, limit purpose of use and disclosure, delete your Personal Information, or for any other requests or questions, please contact us as directed in the “Contact Us” section below. Once we have verified your identity, we will complete the request from you or an authorized agent you have designated. We will make all efforts to verify your identity using information we already have but may need to request additional data if we are unable to make the verification on this data alone. If you designate an agent to make requests for you, we reserve the right to ask for proof of the agency.

Intrado will not discriminate against any individual for exercising their privacy rights outlined above. This includes, but is not limited to; denying goods or services, change in pricing or lower quality goods or services.

What if we change this Privacy Statement?

We may need to change this Statement and our notices. Unless otherwise required, the updates will be posted online. If the changes are substantive, unless otherwise required, we will announce the update through Intrado’s websites. Unless further steps are necessary related to the changes, your continued use of the product or service after the effective date of such changes constitutes your acceptance of such changes. To make your review more convenient, we will post an effective date at the top of the page.

How to Contact Us?

If you want to make a correction to your Personal Information, or you have any questions about our privacy statement, please contact the privacy team by emailing privacy.lifesafety@intrado.com, contacting us toll-free at 877-856-7504, outside of the U.S. +1-720-494-5800 or by mail, we can be contacted at:

USA

Intrado
Privacy and Legal Department
1601 Dry Creek Dr. 
Longmont, CO 80503

EUROPEAN UNION – GDPR

Intrado
Legal Department
2 Grand Canal Square
Dublin 2, D02 A342, Ireland