patient-centered communication tools
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In the News: Becker’s Hospital Review

Self-scheduling is a high-priority enhancement for hospitals and health systems seeking to elevate patient access and make interactions with their organizations easier for the people they serve.

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Space: The Final Frontier in Public Safety?

Breakthrough technologies seem to come at us in bursts of innovation, and recent industry announcements are no exception.

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In the News: MedCity News

As more people engage with healthcare organizations online and via digital channels than ever before, these individuals are voicing opinions about patient technology expectations.

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In the News: Insider Intelligence

An article from Insider Intelligence presents a variety of industry data and statistics that support a link between higher patient engagement and shorter hospital stays.

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In the News: HealthIT Answers

The answer to why patients continue to feel dissatisfied with their healthcare experience lies in leveraging preferred patient communication channels.

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New Ground-Breaking Technology Making 911 Calls More Efficient and Effective  

In case you missed our exciting, industry-first announcement, Intrado recently collaborated with AT&T to launch location-based routing for wireless 911 callers: Locate Before Route and every

APCO 2022
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Join us at APCO 2022! 

Welcome APCO Attendees!   Intrado is excited to welcome you back to APCO 2022, August 7 – 10 at the Anaheim Convention Center in Anaheim, CA!

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How Manual Patient Engagement Can Contribute to Staff Burnout

Healthcare staff burnout and dissatisfaction are pressing concerns for increasingly resource-constrained hospitals and health systems.

NENA 2022
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RECAP: NENA 2022

NENA 2022 wrapped up just last week and it was a successful experience for new and returning attendees!

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In the News: Authority Magazine

In his latest interview with Authority Magazine, Vik Krishnan, General Manager of Intrado Digital Workflows (which includes HouseCalls Pro) shares insights about his background, profession

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Intrado Announces E911 Integration With Cisco Webex App

Intrado Life & Safety is pleased to announce the launch of its new Enhanced 911 (E911) integration with the Cisco Webex® App.

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ECaTs’ New Mapping Solution Makes Data Visualization Easier Than Ever

Stop us if any of these scenarios sound familiar:

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Burned Out, Short Staffed and Fed Up: How a Digital Patient Engagement Platform Can Give Staff a Break

Maintaining routine communication with patients is critical to ensure individuals remain in touch with care teams, show up for healthcare visits and stay engaged in treatment for health issues they

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The Cloud Story is a Data Story

Those of us from the information technology profession did you a disservice many years ago when we first drew the early concept of the Internet—of shared computing and data—as a simple “cloud.” Tha

Cloud
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Migrating to the Cloud: The Journey Has Begun

Digital transformation has reached the public safety market.

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In the News: Chief Healthcare Executive

Patient expectations for healthcare experiences that mimic those of retail are clashing with a system that’s currently troubled with severe staffing shortages.

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A Partner’s View on Intrado’s PSAP-Initiated Text

PSAP-Initiated Texting: Why it Matters and How it can be Leveraged     PSAP-Initiated Text allows 911 telecommunicators to text message a person that calls 911 and gets d

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Head In the Cloud, Feet on the Ground

Intrado’s managed evolution to the cloud means that our network is extraordinarily resilient and flexible, whether you’re a big city PSAP or a two-seat call center. Here are a few things

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In the News: Healthcare Business Today

There are many reasons healthcare IT executives are prioritizing automated solutions that can replace manual patient outreach for common communication workflows.

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Episode 1: Intrado is Bringing Life & Safety to the Cloud

To listen to this episode and follow along with us on Spotify, click here.

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Transforming How 911 Calls are Routed to Public Safety: Introducing Locate Before Route

Intrado recently launched its location-based routing feature for wireless 911 callers, Locate Before Route.

Safety Suite for Enterprise
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Faster, Safety Incident Response Mapping

Spatial Command & Control Many agencies often lack standardized incident response mapping across jurisdictions and mutual aid scenarios are further hindered by a lack

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eBook: Managing Your GIS Journey

From Planning to Managing Your GIS Journey, in Just Four Steps  In putting together this eBook, we’ve brought our unrivaled experience and insights together to provide an

Innovation Blog
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Wireless Carrier and 911 Technology: A Look at Innovations and Key Highlights

As wireless technologies continue to emerge and evolve in 2022, Intrado has been busy keeping up with and ahead of these advancements while also setting the pace for technology deployments.

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The Anytime, Anywhere PSAP: Remote 911 Call Centers

Intrado’s VPN VIPER puts remote 911 call handling within reach. When COVID-19 struck the U.S.

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VPN Laptop for VIPER® and Power 911®

When PSAPs Go Remote, Intrado Goes With Them When circumstances dictate that public safety answering points need to operate away from their physical emergency communicati

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Hospitals, Staff and Patients Benefit from EHR-Embedded Patient Engagement

National spending on electronic health record (EHR) systems is predicted to reach $19.9 billion in 2024, according to one

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A Watershed Moment for Smarter Cities

There’s one thing to know about 2022: Many more communities across the U.S. will become smarter than they were before, maybe even smart cities. What does it mean to be a “smart city,” exactly?

How Automation is Helping Health IT Executives Reach Their Top Goals
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How Automation is Helping Health IT Executives Reach Their Top Goals

Health IT leaders reported that their top three goals are to improve patient experience, increase visit volumes, and reduce call center burden.

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Top Patient Engagement Opportunities and Challenges

Hospitals and health systems employ various channels such as websites, phone calls, email, and recently, even texting to take advantage of patient engagement opportunities.

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To Truly Engage Patients, Think Bigger than Automated Appointment Reminders

Convenient, digital communication is an expectation in today’s increasingly connected world—from scheduling a vehicle service appointment online, requesting a ride-share to the airport via an app,

Intrado's Survey of CHIME Members - Report
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In the News: HIMSS 2022 Announcements and Solutions

Ahead of the HIMSS 2022 conference in Orlando, FL, Healthcare IT Today compiled

UC Today Round Table
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Enterprise Security & E911 Regulations & Compliance Round Table

Enterprise Security and E911 Compliance Challenges in a Hybrid Working World In today’s world, hybrid and remote work is the new norm.

EC22
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Join Us at Enterprise Connect 2022!

Hello Enterprise Connect Attendees Intrado is excited to welcome you to Enterprise Connect 2022 on March 21 through March 24 at the Gaylord Palms Resort & Convention Center in Orlando

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E911 Compliance for UCaaS Environments

The Great E911 Migration The great migration from on-premises phone systems to cloud-based Unified-Communications-as-a-Service (UCaaS) increased in popularity this year.

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What is E911 and Why Should My Enterprise Care?

What is E911 and Why Should My Enterprise Care? Enhanced 911, or E911, is a technology that allows for the automatic delivery of a 911 caller’s location in addition to th

patient engagement priorities
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How to Improve Patient Experience Scores? Prioritize Digital Patient Engagement

Many seismic industry shifts are impacting hospitals and health systems and creating waves in an already financially strained industry.

patient engagement priorities

Health IT Leaders Reveal Patient Engagement Priorities

Intrado partners with more than 10,000 healthcare organizations, which places us in a unique position to understand not only patient engagement priorities, but the most pressing goals and growth st

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Getting Your Public Safety Data to Exceed Expectations

Wireless Routing Analysis (WRA) is a groundbreaking way to tie disparate data points together.

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In the News: American Hospital Association

The digital landscape is evolving, and patients expect hospitals and health systems to provide a digital, healthcare patient experience solution on par with retail and other industries.

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E911 Compliance for UCaaS Environments

The great migration from on-premises phone systems to cloud-based Unified-Communications-as-a-Service (UCaaS) increased in popularity this year.

What Enterprises Need to Know about E911 and UCaaS
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What Enterprises Must Know About E911 & UCaaS

Successfully Adopting UCaaS by Proactively Addressing Location Management and Call Routing Concerns Organizations are rapidly migrating from on-premises phone systems to

Solving 911 location challenges
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Solving 911 Location Challenges at Work, School, Home and Beyond

Identifying a caller’s location is one of the most pressing technology-related concerns with 911 today This thought-provoking whitepaper explains how Intrado leverages technology to solve

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In the News: The Tate Chronicles

How can executives make simple, strategic digital workflow transformations to boost key performance indicators like patient experience scores and visit volumes?

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In the News: Fierce Healthcare

What technologies are health IT executives investing in to move the needle on patient engagement scores?

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Streamlining 911 Alarm Data & Cutting Response Time: A Look into Intrado Emergency Data Broker

Data is incredibly valuable to Public Safety Answering Points (PSAPs). Another critical component is time.

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How to Improve Referral Closure for More Satisfied Patients, Staff and Providers

Effective management of referrals for specialty care, testing, and procedures like mammograms and other cancer screenings is critical to patient care, especially given many of these visits are for

HIStalk-automated-patient-engagement-solutions
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In the News: HIStalk

With hospitals and health systems facing continued staffing and supply shortages, how will health IT executives address crucial business priorities like enhancing the patient experience, increasing

APCO GIS 2
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Intrado is Mapping a Course for NextGen GIS Success in Public Safety (Part Two)

Knowing that one agency’s needs may be profoundly different from another’s, Intrado created a suite of solutions that allow customers to easily get and pay only for what they need.

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Intrado is Mapping a Course for NextGen GIS Success in Public Safety (Part One)

Data can be incredibly valuable; but like most things that are worth a lot, it needs to be maintained. That’s certainly true of 911 data.

EDB x ADT
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Emergency Data Broker: A Better, Faster Way to Deliver Alarm Data to 911

In July 2021, Intrado and ADT joined forces to deliver

Creating an effective Vaccination Reminder Program
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Creating an Effective Vaccine Reminder Program

Vaccinations save lives and yield positive economic results, preventing 14 million disease episodes per year and saving an estimated $43 billion dollars that would otherwise be spent on managing ch

Ways to improve patient recall
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Five Ways to Improve Patient Recall

Leaving it up to patients to adhere to treatment guidelines or be proactive with scheduling preventive screening appointments is risky.

Bringing Patient Back To Preventive Care
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Bringing Patients Back to Preventive Care

Given that few patients are compliant with preventive care screenings and procedures, providing efficient and effective support for these visits is a valuable place to start.

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Introducing HouseCalls Pro

Manual patient engagement can be overwhelming, negatively impacting staff, patient experience, health outcomes, and revenue. Automated patient engagement relieves the burden!

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Engaging Patients for Respiratory Health Screening and Treatment

Now’s the time to start thinking about respiratory health outreach. Dr.

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Mastering Wellness Campaigns with HouseCalls Pro for Epic

Watch Mastering Wellness Campaigns with HouseCalls Pro, an Intrado BFF-led webinar for Epic EHR users, to learn how to easily engage and schedule patients for recall to close

Automating Patient Referral Management
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Automating Referrals with HouseCalls Pro

Watch for 30 minutes packed with learning - discover how Intrado’s HouseCalls Pro leverages Epic workflows to boost referral efforts, supporting positive patient outcomes and

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How to Call Patients for Recall

Patients may be more inspired to focus on their health during this time of year for a variety of reasons.

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Foundations for Improving Patient Experience

A positive patient experience is an integral component of health care quality – both that which is perceived by patients and that which is based on health outcomes.

5 Tips for Successfully Recalling Patients
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5 Tips for Successfully Recalling Patients

One of the biggest challenges for healthcare organizations is managing patient recalls, efficiently.

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Kari's Law & RAY BAUM's Act

The Federal Communications Commission (FCC) regulations require organizations with multi-line telephone systems (MLTS) to have direct access to dial 911 – without unnec

Automated-SMS-Patient-Engagement-Healthcare’s-New-GPS
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Automated SMS Patient Engagement: Healthcare’s New GPS

Following a rebound from halted in-person care, screenings and elective surgeries due to the pandemic, 2022 is likely to be another year for “healthcare catch-up” as patients continue their return

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4 Step Recall for Colorectal Cancer Screening

During COVID-19, travel restrictions and social distancing guidelines deterred patients from engaging in regular preventative care appointments and screenings.

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COVID-19 Vaccine Outreach for Adults and Children

Automated communications are an effective and low-cost solution to educate patients about the importance of getting vaccinated. And, it’s never too late to start or augment an existing campaign.

2022 Healthcare Operations will Double Down on Digital
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2022 Healthcare Operations will Double Down on Digital

As we continue to reflect on our experience at MGMA’s MPE21 event in San Diego, teams from all areas of healthcare operations weigh in on what they heard and experienced. 

EDB
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Getting Better (not More) Data from Alarm Companies to PSAPs

Every year, PSAPs field millions of requests for assistance from alarm companies.

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In the News: Reaching Patients for COVID-19 Booster Shots

According to recent recommendations from the CDC1, “anyone who is eligible to get a booster dose of vaccine should do so.” Variants remain unpredictable and this year the flu season thre

Smart Cities
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Leveraging Smart City Data to Deliver Safer Outcomes

The idea of smart cities—those that use connectivity to derive data that improves quality of life for its residents—isn’t new, but as more cities adopt these technologies, the opportunities for put

Non Voice

Exploring the Potential of Non-Voice Emergency Services

Innovations in technology are happening at all levels, too—from established leaders in public safety like Intrado to start-ups finding new and better ways to keep both citizens and first responders

Boost Patient Access Among Diverse Populations Using SMS
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Boost Patient Access Among Diverse Populations Using SMS

In order to help patients access care, healthcare organizations must have a nuanced understanding of the unique and diverse populations they support.

Cloud
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Cloud-based Call-handling: Is the Market Ready? Are You Ready?

The cloud has changed everything around us.

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Life & Safety Matters: The Life & Safety Spectrum

No connection is more important than the call that is routed, delivered, answered, and managed than the one that protects and rescues.

SMS Patient Engagement Increases Flu Shot Uptake
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SMS Patient Engagement Strategies Increase Flu Shot Uptake

As healthcare teams continue to navigate the COVID-19 pandemic, there is an increased need to manage hospital-related volume typically attributed to fall and winter influenza.

Anytime, Anywhere PSAP
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How did Intrado Help in the Beginning of the Pandemic: VIPER VPN Laptop

When COVID-19 struck the U.S. in early 2020, public safety was among those immediately thrust to the forefront of the pandemic.

Behind the Scenes: ECRC
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Behind the Scenes: Intrado’s Emergency Call Relay Center

The Intrado Emergency Call Relay Center (ECRC) exists to handle emergency calls that cannot be routed to a local 911 center.

Hot Topic at AppOrchard 2021 Conference
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Hot Topic at AppOrchard 2021 Conference

AppOrchard 2021 looks to be a strong return to in-person events this Fall.

SMS Patient Reminders Improve Vaccine Uptake
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SMS Patient Reminders Improve Vaccine Uptake

According to McKinsey Healthcare Research & Quality, “25-35% of patient vaccinations are not up to date in the US.” The low vaccine uptake indicates an opportunity to connect and educate millio

Referral Management Featuring Froedtert Health
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Referral Management Featuring Froedtert Health

Health systems, nationwide, are seeking ways to minimize revenue leakage.

The Future of Public Safety through Artificial Intelligence

The Future of Public Safety through Artificial Intelligence

The term, “Public Safety", is often described as a wide array of government responsibilities that serve to protect citizens and communities from events that may endanger the safety of the general p

automating-pre-procedure-patient-communications
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Improve Your Pre-Procedure Patient Communications

Some gastroenterologists perform as many as 12 colonoscopies a day, making them a highly routine screening. Preparing for the procedure, however, can feel anything but routine for patients.

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5 Ways Broadcast Boosts Patient Communication

Health systems and physician practices are looking to easily engage patients to enhance the patient experience and close gaps in care.

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Level-Up Your Automated Engagement

According to recent survey by CHIME and a leading IT consulting firm, fifty-two percent of healthcare CIOs say that implementing patient engagement.

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Embedded vs. Integrated Patient Engagement Solutions

Within the patient engagement landscape, not all solutions are equal. The value of the patient engagement solution is often measured by three primary attributes:

3 Steps to Prevent Healthcare Smishing Attacks
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3 Steps Boost SMS Security in Healthcare

Many of us are familiar with email phishing scams. Fewer are aware that SMS (text-based) phishing scams exist – these are called Smishing.

COVID Boosters and Beyond Your Patient Engagement Care Plan
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COVID Boosters & Beyond - Automated Patient Engagement

The healthcare landscape has been changed by COVID-19. In many ways, we’re benefitting from rapid improvements birthed by the urgency to do more with less.

Hidden Costs of Traditional Patient Engagement
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Hidden Costs of Traditional Patient Engagement

Many healthcare executives are now tightening their belts and slashing their budgets as they look to deal with the fallout from the COVID-19 pandemic.

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Webinar: Exploring the Potential of Non-Voice Emergency Services

Adapting to Ever-Changing Consumer Behavior

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Webinar: Leveraging Smart City Data

Delivering Safer Outcomes with Smart Cities

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Webinar: Cloud-Based Call Handling

Cloud-Based Call Handling. Is the market ready? Are you ready?

Next Generation 911: The Essentials Guide to Getting Started (Volume IV)
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Next Generation 911: The Essentials Guide to Getting Started (Volume IV)

This guide focuses on the role of GIS within NextGen 911, defines the GIS-related functional elements, and describes how to successfully transition from tabular 911 data management to 911 GIS data

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In the News: HIStalk Interviews Intrado's Vik Krishnan

In his interview with HIStalk, Intrado Digital Workflows General Manager, Vik Krishnan, posits why large healthcare organizations are lagging on adopting patient engagement as an outcomes and reven

State-by-State E911 Legislation and Regulation Summary

Does your state have E911 legislation? What about the other states where your enterprise operates?

Emergencies in the Workplace
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Emergencies in the Workplace

“84% of Americans are extremely to moderately concerned about calling 911 from an office building, school campus or public facility, and having 911 call takers possibly experiencing issues identify

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School and the Workplace Safety: Go Beyond E911 with Safety Shield

Learn why workplace safety matters to PSAPs, schools, and more. Regulations, compliance issues, and location accuracy impact everyone throughout the 911 continuum.

Healthcare KLAS First Look 100% of Customers Would Buy HouseCalls Pro Again
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KLAS First Look: 100% of Customers Would Buy Again

The Healthcare patient engagement technology space is a crowded one. And all solutions are NOT equal.

3 Ways Chatbots Enhance Patient Engagement
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3 Ways Chatbots Enhance Patient Engagement

Automated engagement between healthcare providers and patients is

The Value of Unique Long Codes
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Long Codes add Security to Patient Communications

As some of you may know, the Intrado HouseCalls platform was deve

Improving Vaccination Rates with Education and Scheduling
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Improve Vaccine Uptake with Education and Scheduling

For a little more than a year, COVID-19

Getting Patients Back on Track to Wellness and Preventative Care
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Getting Patients Back on Track: Wellness Visits & Preventative Care

In part one of this two part series, The Value of Timely Preventative and Wellness Visits and Procedures, we shared data that supports the value of preventative care and welln

The Value of Timely Preventative Wellness
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The Value of Preventative Care and Wellness Visits

At any given time, your patients are in different stages of ongoin

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Confluence Health uses SMS for Self-Scheduling COVID-19 Vaccinations

When the COVID-19 vaccinations were made available, early in 2021, the operations team at Confluence Health was tasked with scheduling thousands of participants for the 1st and 2nd dose vaccination

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Blog

Funding Approved for Digital Communications Solutions that Improve Patient Care

There’s good news for Community Health Centers nationwide.

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Are You Ready to Step into the Public Safety Cloud?

Not All Clouds Are Created Equal We can all attest to a general shift toward cloud computing amongst the services and application

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Blog

The Pesky No-Show Problem: Reducing No-Show Appointments

No matter how good your patient access or front desk staff is, you and every healthcare organization still struggle with four major problems:

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Featured Video

Second Edition: ALI-up! A Timely Vlog by Jeff Robertson

Life & Safety President Jeff Robertson shares his passion for our partnership with the public safety community as we work together to identify and apply new technologies.

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Transform 911 Call Handling with GIS Technology

Map-based 911 Call Handling with Authoritative GIS Data Last week we

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Meeting Public Safety Cybersecurity Needs = Prevention + Detection + Response + Training

Ransomware, cyber-attacks, and zero-day exploits are constantly in the news these days. As a public safety leader, what can you do to ensure that your agency is safe?

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What Are Closed-Loop Communications In Patient Engagement?

One of the biggest needs of the healthcare industry today is effective communication with patients.

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Key Operational Requirements From Patient Engagement System

Good patient engagement systems are critical for the smooth functioning of the healthcare industry. Healthcare providers end up losing a lot of revenue because of weak patient engagement.

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How Patient Access Impacts Quality Of Care

Patient access can have a direct impact on the quality of care, and one of the most important aspects of good patient access is good communication between patients and healthcare providers.

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Connecting to the 911 of Things

When first introduced, the process of dialing “911” for emergency assistance was fairly simple for consumers: 1. Pick up your handset. 2. Dial the three-digit code. 3.

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Featured Video

First Edition: Life & Safety Matters, a new vlog by Jeff Robertson

Watch Life & Safety President Jeff Robertson share his passion for our partnership with the public safety community as we work together to identify and apply new technolog

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The Internet of Things for the 911 of Things

Supplemental data from many IoT providers can be transmitted to public safety with 911 calls to create greater situational awareness and actionable intelligence for first resp

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Leveraging NG911 to Support UCaaS

Managing locations for Unified-Communications-as-a-Service (UCaaS) deployments that scale into the hundreds or thousands of phones while supporting a large at-home or remote workforce can quickly e

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Leveraging NG911 to Support UCaaS

Managing locations for Unified-Communications-as-a-Service (UCaaS) deployments that scale into the hundreds or thousands of phones while supporting a large at-home or remote workforce can quickly e

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E911 Location Management: The Challenge of Shifting to the Cloud

Unified-Communications-as-a-Service (UCaaS) provides enterprises with capabilities and flexibilities that on-premises environments cannot compete with.

Delivering Critical Data to Solve 911
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Delivering Critical Data to Solve 911 Location Challenges of Smart Devices

No one can predict when or where a serious emergency will occur.

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If Texting to 9-1-1 was Easy

The magic of 9-1-1 is its simplicity; just three digits that anyone can easily use to get help in an emergency.

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3 Reasons Enterprises Need a 911 Solution Provider

3 Reasons Enterprises Need a 911 Solution Provider When Americans call 911, they expect to receive help quickly.

INTRADO AND UC TODAY NEWS DISCUSS MEETING 911 MLTS REGULATIONS
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Intrado and UC Today News Discuss Meeting 911 MLTS Regulations

Intrado Life & Safety collaborated with UC Today to provide the Unified Communications (UC) community with an informative and educational video on meeting 911 Multi-Line Telephone Systems (MLTS

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Intrado and UC Today News Discuss Meeting 911 MLTS Regulations

Intrado Life & Safety collaborated with UC Today to provide the Unified Communications (UC) community with an informative and educational video on meeting 911 Multi-Line Telephone Systems (MLTS

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Delivering Critical Data to Solve 911 Location Challenges of Smart Devices

No one can predict when or where a serious emergency will occur.

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911 Location Challenges in Schools and Workplaces Concern Americans

One of the most pressing technology-related concerns in 911 today is quickly identifying the location of 911 callers.

UCaaS
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Working From Home? Make Sure Your Enterprise Has You Connected to 911

The Enterprise Working Environment is Changing Rapidly Due to the Global Health Situation Surrounding Coronavirus Companies are asking employees to ban non-essential trav

UCaaS
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Enterprises Are Now Required to Provide Dispatchable Locations With 911 Calls

Enterprises Are Now Required to Provide Dispatchable Locations With 911 Calls Intrado applauds the Federal Communications Commission (FCC) for adopting rules to implement

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Inside the Journey of a 911 Call

When an emergency strikes, you pick up the phone and call 911. A helpful call taker confirms your address, gets the details of the emergency, and help arrives within minutes.

911 on Phone
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Abandoned 9-1-1 Calls – What is a PSAP to do?

Most people don’t dial 9-1-1 and then hang up. Most people don’t realize that a 9-1-1 abandoned call taxes already limited emergency response and communications resources.

Blog

Intrado's 50 Influential People in 911

Mary Boyd, VP of Government and Regulatory Affairs

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The Top 3 E911 Obstacles Facing Enterprises

The Top Three E911 Obstacles Facing Enterprises When we talk to enterprises about 911, we often hear about the E911 obstacles they face to making sure they can provide ap

Blog

VoWiFi 911 and Application of Proximity Check

By: Marcus Andronici, Principal Sales Engineer

Gavel
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Enterprise E911 Regulations Explained

Enterprise E911 Regulations Explained Emergency communications have improved exponentially since the first 911 call nearly 50 years ago.

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The Importance of Identifiable E911 Locations for First Responders

Someone in distress, unable to speak, dials 911 from their VoIP system at the office.

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4 Key Features of a VoWiFi 911 Solution

By: Marcus Andronici, Principal Sales Engineer

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The Evolution of 911 and PSAP Data

The information that Public Safety Answering Points (PSAPs) can receive today has come a long way since 911 service first debuted in 1968 (check out

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Overcoming Common GIS Challenges in a Next Generation 9-1-1 System

Earlier this month I attended the NENA 2017 conference in San Antonio, Texas.

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Using Your IoT Investment to Improve Your Enterprise's Emergency Responses

The Internet of Things, or IoT, is one of today’s hot topics in tech. IoT will change how enterprises are built and operate internally.

Blog

New York City Passes New E911 Legislation: Kari’s Law

Intrado commends the New York City Council for the recent passage of the new E911 legislation, “

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Intrado's Emergency Gateway Now Offering Additional 911 Management Automation for ShoreTel Connect Onsite

Intrado is pleased to announce that its Emergency Gateway (EGW) has achieved ShoreTel TechConnect certification with the latest release of ShoreTel Connect Onsite.

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Five Steps to Get the Most Out of GIS in Your NG9-1-1 System

One critical component of the transition to Next Generation 9-1-1 (NG9-1-1) systems is a shift from the use of tabular Master Street Address Guide (MSAG) and ALI data to a reliance on Geographic In

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E911 Risk Factors In the Enterprise

E911 Risk Factors In the Enterprise Today’s enterprises are complex.

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Keeping Remote Users Safe with E911

Employees are traveling across the nation to attend meetings and conferences. Businesses are adopting tele-working policies and corporations are allowing teams to meet and brainstorm off-site.

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GIS Data Sharing in the PSAP

LEAD THE WAY Geographic Information Systems (GIS) is front & center in the march toward a fully-realized i3-based Next Generation 9-1-1 (NG9-1-1) environment.

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Geographic Information Systems in the PSAP: Strategic Planning for Data Integrity

The importance of mission critical Geographic Information Systems (GIS) data for call- and dispatch- mapping in the Public Safety Answering Point (PSAP) cannot be overemphasized.

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Essential GIS - The Future is Now!

An integrated approach to Geographic Information Systems (GIS) is essential to Next Generation 9-1-1 (NG9-1-1) Public Safety Answering Points (PSAPs).

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Blog

Intrado's E911 Solution, Emergency Gateway (EGW), Now Compliant with Avaya Aura 7.0

Last month, Intrado's Emergency Gateway (EGW), an on-site appliance that streamlines E911 ma

Man holding laptop and cell phone.
Blog

Wireless UC E911 Technology at-a-glance Guide Now Available!

Our Wireless UC E911 Technology At-A-Glance Guide is available for download on-demand.

Red and blue thumbtacks in map.
Blog

Addressing Address Data That Works for You

How do you respond when someone asks for your address? Do you give them a P.O. Box, City & Zip? Or do you think of a street name and neighborhood?

911 on phone screen.
Blog

When Less Is Not More. How Three-Way Call Monitoring Saves Lives.

When 911 is dialed, most organizations know that they need to deliver both the call and the caller’s location information to the appropriate Public Safety Answering Point (PS

Hand typing on laptop.
Blog

The Elements of a Great E911 RFP

A well-researched and comprehensive E911 Request For Proposal (RFP) is an invaluable tool when selecting an E911 solution for your organization.

City arial view.
Blog

9-1-1 GIS Data - Accurate, Complete and Designed for a Specific Purpose

With the transition to Next Generation 9-1-1, the role of geographic information systems (GIS) data transforms to a new level of importance.

City arial view.
Blog

New Resources – Remote Location Manager and E911 Softphone Locator

Two new resources are available that provide additional information on two components of our Emergency Gateway (EGW) appliance.