In honor of National Public Safety Telecommunicators Week, we’re hosting a three-day Share. Solve. Evolve. webinar series on April 15th, 16th, and 17th at 2 PM EST to recognize the incredible work of 911 professionals.
These dedicated individuals serve as the lifeline between crisis and resolution, working tirelessly behind the scenes to coordinate emergency responses and keep communities safe. This week is a time to celebrate their resilience, skill, and commitment.
Each session will feature expert panelists sharing firsthand experiences, key insights, and the latest advancements shaping emergency communications. From managing emotional challenges to adapting to new technologies and celebrating real-life impact, these discussions will shine a spotlight on the vital role of 911 professionals.
Register for one, two, or all three webinars — your choice!
DAY 1
Date: Tuesday, April 15
Time: 2:00 PM EST / 11:00 AM PST
Duration: 45 minutes
Panelists: Melissa Alterio (Director of Cobb County DEC 911), Dominique Sanford (Emergency Communications Officer II)
On Day 1, we’ll explore the challenges and emotional demands of 911 professionals. Through compelling stories and firsthand experiences, we’ll gain insight into how these dedicated individuals navigate stress and build resilience in high-pressure situations.
Register here to secure your spot.
DAY 2
Date: Wednesday, April 16
Time: 2:00 PM EST / 11:00 AM PST
Duration: 45 minutes
Panelists: Mary Mulvey (Emergency Communications Specialist of Aurora911), Cori Loos (Operations Supervisor of Aurora911)
On Day 2, we’ll dive into the essential training and skills needed for this vital role. We’ll also explore cutting-edge advancements in technology and how 911 professionals stay up to date with the latest protocols to deliver the highest level of service.
Register here to secure your spot.
DAY 3
Date: Thursday, April 17
Time: 2:00 PM EST / 11:00 AM PST
Duration: 45 minutes
Panelists: Kristian Smith (Training Specialist of NTECC), April Randall (Dispatcher of NTECC)
On the final day, we’ll celebrate the incredible impact of 911 professionals on their communities. Through inspiring stories, we’ll highlight the lifesaving differences they make and explore the deep motivations that drive them to excel in this challenging yet rewarding field.
Register here to secure your spot.
