Real-Time Text Translation for Emergency Services

Real time text translation for PSAPs with Intrado VIPER

Problem: Call takers sometime have difficulties understanding the text to 911 messagessent from non-English speaking Individuals. In an emergency - time is crucial and PSAPs do not have translators on staff for all the languages that they may encounter. Contacting a translation service is time consuming.

Solution: Text to 911 translation, which providesreal-time translation of text messages for a wide variety of languages. It providesthe capability to detect the language of an incoming text message and, if different than the call taker’s defined language, then proceed with the translation of that message.

• A multi-lingual solution enables PSAPs to address the language specificities of their region.
• 24x7, Text-to-911 language translation can completely fill the translation need or fill the gap until a translator is engaged

The Intrado text translation solution is fully Integrated into the existing Power 911 call taking experience. It automatically detects the Incoming language thereby saving precious seconds for both the person requesting assistance and the call taker as well.