Real-Time Text-to-911 Translation for Emergency Call Handling

Real time text translation for PSAPs with Intrado VIPER NextGen

Problem:  Call takers sometime have difficulties understanding the text to 911 messages sent from non-English speaking Individuals. In an emergency - time is crucial and PSAPs do not have translators on staff for all the languages that they may encounter. Contacting a translation service is time consuming.

Solution:  Text to 911 translation, which provides real-time translation of text messages for a wide variety of languages. It provides the capability to detect the 
language of an incoming text message and, if different than the call taker’s defined 
language, then proceed with the translation of that message.

•  A multi-lingual solution enables PSAPs to address the language specificities of 
  their region
• 24x7, Text-to-911 language translation can completely fill the translation need 
  or fill the gap until a translator is engaged.

The Intrado text translation solution is fully Integrated into the existing VIPER NextGen call taking experience. It automatically detects the Incoming language thereby saving precious seconds for both the person requesting assistance and the call taker as well.