When communication services leveraged for 911 are down, it's critical for PSAPs to receive timely and actionable updates. Stakeholders need to know when outages occur and which originating service provider (OSP) is impacted.
With input from the public safety community, the FCC adopted rules requiring cable, satellite, wireless, wireline and VoIP OSPs to use special diligence to create and maintain an accurate, up-to-date contact list for purposes of notifying PSAPs of service outages. Under this framework, affected PSAPs must be notified by providers within 30 minutes of an outage.
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