Across the U.S., calling 988 Lifeline provides a direct connection to mental health professionals for people experiencing a mental health crisis. Intrado works with carriers to implement 988 georouting to help callers reach local assistance with fast, accurate call routing while maintaining their privacy.
988 promises anonymity to those who need help. Currently, calls are routed based on the area code and exchange the caller's phone number (NPA/NXX). With the arrival of local number portability years ago, many users now keep their phone number after they relocate, which means a caller in crisis may be routed to a 988 call center in the area where they purchased a wireless plan originally and not the location where they need help.