Incident Response and Recovery Services
Incident Response Action Plan for Public Safety Organizations
Risk Management Services
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In emergency services, cybersecurity incidents don’t just impact systems—they impact lives.
That’s why speed, coordination, and clarity are critical when responding to a cyber incident. Our Incident Response Action Plan is designed specifically for PSAPs, 9-1-1 agencies, and other public safety entities, offering a customized roadmap to respond swiftly and minimize disruption to critical operations.
Key Features
Tailored for Public Safety Environments
We customize each action plan to reflect the unique systems, technologies, and operational demands of emergency communications. We also account for CJIS compliance, state requirements, and local policies.
Defined Roles for Crisis Coordination
In an incident, clarity matters. We define clear roles and responsibilities across your internal teams and ours—ensuring your IT, operations, and command staff know exactly what to do, and when.
Structured, Step-by-Step Response Protocols
From malware infections to DDoS attacks, our plan provides detailed procedures for detection, containment, mitigation, and recovery—so your team can act quickly and confidently, even in high-stress moments.
Crisis Communication Strategy
During an incident, keeping the right people informed is essential. Our plan includes protocols for notifying stakeholders such as dispatch leadership, field responders, local government, and if needed, federal or regulatory bodies.
Post-Incident Review and Continuous Improvement
After every incident, we lead a thorough debrief to evaluate what happened, what worked, and what needs to improve. This feedback loop helps refine your response over time and builds stronger organizational resilience.
Key Features
Resilient Readiness
Benefits for PSAPs and 9-1-1 Centers
- Minimized Operational Impact: Protect the continuity of emergency dispatch services during a cyber event.
- Faster Recovery: Predefined actions enable quicker restoration of systems and services.
- Preparedness for the Real World: Our action plans reflect real-world PSAP environments and threat scenarios.
- Support for CJIS and Public Safety Standards: Demonstrate compliance and readiness through documented, defensible processes.
Incident Response (IR) Consulting for Public Safety
Public safety agencies are high-value targets for cyber attackers—and cannot afford to be unprepared.
Our IR Consulting Services help PSAPs, and 9-1-1 agencies build and strengthen their response strategies, improve team readiness, and align with public safety-specific risks and regulatory frameworks.
IR Consulting
Key Features
- Incident Response Strategy Development
We work directly with your IT leads, command staff, and agency administrators to design an IR strategy tailored to your operational landscape, including hybrid systems, legacy tech, and secure public safety networks. - Tabletop Exercises for Dispatch and IT
We lead realistic, public safety-focused tabletop exercises and attack simulations.
These test your team’s response to cyber incidents that could affect CAD access, call routing, or radio system integrity—helping you identify weak points before they become real issues. - Gap Analysis & Compliance-Focused Recommendations
We review your current IR capabilities through a public safety lens, identifying gaps in coverage, response coordination, or regulatory alignment (e.g., CJIS, NG9-1-1 standards), and provide a roadmap to fix them. - Threat Intelligence Integration
We incorporate threat intelligence specific to critical infrastructure and government sectors, helping you anticipate the tactics being used against other PSAPs and emergency service networks. - Training & Ongoing Advisory Support
Beyond a one-time consultation, we offer ongoing coaching, workshops, and access to emerging threat trends. Your team stays sharp and prepared—no matter what’s coming.
Safety Strengthened
Benefits for Public Safety Agencies
- Faster, More Confident Response: Your team knows what to do, with clear protocols and real-world practice.
- Reduced Downtime & Risk: Stronger coordination and planning mean fewer disruptions to public safety services.
- CJIS-Compliant Practices: We align your response plans with state and federal regulations, reducing legal and reputational risk.
- Increased Cyber Resilience: You’re not just reacting—you’re improving. Every exercise and review strengthens your long-term security posture.
Resilient Public Safety Starts with Preparation
Together, our Incident Response Action Plan and IR Consulting Services give your agency the tools, training, and strategy needed to maintain operations under pressure. We help PSAPs and 9-1-1 centers build a response model that’s fast, coordinated, and focused on mission continuity—because in public safety, failure is not an option.