Glossary of Terms

Understand basic Public Safety definitions and terms.

TTY

Definition:

Teletypewriters. Text Telephone used in 7‐1‐1 call services. 7‐1‐1 is assigned nationwide for access to Telecom Relay
Services (TRS). TRS allows persons with a hearing or speech disability to use the telephone. These consumers use special
telephone devices known as a text telephone or a Telecommunications Device for the Deaf (TDD).

End User

The 9‐1‐1 caller. Customers who use (rather than provide) telecommunications services; those who either originate or terminate telecommunications.

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Manual Transfer

A feature that enables the PSAP attendant to transfer incoming 9‐1‐1 calls by manually obtaining dial tone through use of the telephone switch or...

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TRS

Telecommunications Relay Service. 7‐1‐1 for the hearing impaired.

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EO

End Office. The telephone switching center that initiates a 9‐1‐1 call.

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