Glossary of Terms

Understand basic Public Safety definitions and terms.

Selective Routing

Definition:

The capability to route a call to the particular PSAP based on the geographical location from which the call originated. Selective routing is achieved by building telephone number/emergency service number translations in the tandem central office. These translations cause the E9-1-1 database to assign the emergency service number to each telephone number based on the customer's address. Service order activity keeps the E9-1-1 database updated. The E9-1-1 database, in turn, generates recent changes to the tandem office to update the telephone number/ESN translations in the tandem database.

Abandoned Call

An Abandoned Call is an emergency Call in which the caller disconnects before the Call can be answered by the PSAP (Public Safety Answering Point).

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Wireless Phase I & II

Phase I: Required by FCC Report and Order 96‐264 pursuant to Notice of Proposed Rulemaking (NPRN) 94‐102. The delivery of a wireless 9‐1‐1 call...

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Roaming

The ability to use a cellular phone to make and receive calls in places outside your home calling area.

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Alternate PSAP

An Alternate PSAP is designated to receive 9‐1‐1 calls if the call cannot be delivered to the primary PSAP.

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