Glossary of Terms

Understand basic Public Safety definitions and terms.

Incident Management

Definition:

 The coordinated process of preparing for, responding to, and recovering from emergencies or incidents. It involves the organization and deployment of resources, communication strategies, and decision-making protocols to mitigate the impact of the incident and restore normal operations as efficiently and safely as possible.

Unified Notifications

Integrated systems that combine various communication channels (such as voice calls, text messages, emails, and mobile app notifications) into a...

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Real-Time

An operating mode in which the information to be handled is sent, processed, and returned in a time interval that is short relative to the...

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ALI Steering

When the ALI provider receives a bid from a PSAP that has been configured to retrieve from an alternate ALI, the ALI provider steers that bid to the...

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School Safety

Refers to efforts and protocols aimed at protecting students, teachers, and staff from harm within educational settings, encompassing emergency...

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