patient-centered communication tools
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In the News: Becker’s Hospital Review

Self-scheduling is a high-priority enhancement for hospitals and health systems seeking to elevate patient access and make interactions with their organizations easier for the people they serve.

patient technology expectations
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In the News: MedCity News

As more people engage with healthcare organizations online and via digital channels than ever before, these individuals are voicing opinions about patient technology expectations.

SMS-based patient engagement
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In the News: Insider Intelligence

An article from Insider Intelligence presents a variety of industry data and statistics that support a link between higher patient engagement and shorter hospital stays.

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In the News: HealthIT Answers

The answer to why patients continue to feel dissatisfied with their healthcare experience lies in leveraging preferred patient communication channels.

staff burnout
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How Manual Patient Engagement Can Contribute to Staff Burnout

Healthcare staff burnout and dissatisfaction are pressing concerns for increasingly resource-constrained hospitals and health systems.

patient engagement innovation
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In the News: Authority Magazine

In his latest interview with Authority Magazine, Vik Krishnan, General Manager of Intrado Digital Workflows (which includes HouseCalls Pro) shares insights about his background, profession

preventive care recall
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Burned Out, Short Staffed and Fed Up: How a Digital Patient Engagement Platform Can Give Staff a Break

Maintaining routine communication with patients is critical to ensure individuals remain in touch with care teams, show up for healthcare visits and stay engaged in treatment for health issues they

increasing patient engagement
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In the News: Chief Healthcare Executive

Patient expectations for healthcare experiences that mimic those of retail are clashing with a system that’s currently troubled with severe staffing shortages.

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In the News: Healthcare Business Today

There are many reasons healthcare IT executives are prioritizing automated solutions that can replace manual patient outreach for common communication workflows.

EHR-embedded patient engagement
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Hospitals, Staff and Patients Benefit from EHR-Embedded Patient Engagement

National spending on electronic health record (EHR) systems is predicted to reach $19.9 billion in 2024, according to one

How Automation is Helping Health IT Executives Reach Their Top Goals
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How Automation is Helping Health IT Executives Reach Their Top Goals

Health IT leaders reported that their top three goals are to improve patient experience, increase visit volumes, and reduce call center burden.

patient engagement opportunities
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Top Patient Engagement Opportunities and Challenges

Hospitals and health systems employ various channels such as websites, phone calls, email, and recently, even texting to take advantage of patient engagement opportunities.

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To Truly Engage Patients, Think Bigger than Automated Appointment Reminders

Convenient, digital communication is an expectation in today’s increasingly connected world—from scheduling a vehicle service appointment online, requesting a ride-share to the airport via an app,

Intrado's Survey of CHIME Members - Report
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In the News: HIMSS 2022 Announcements and Solutions

Ahead of the HIMSS 2022 conference in Orlando, FL, Healthcare IT Today compiled

patient engagement priorities
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How to Improve Patient Experience Scores? Prioritize Digital Patient Engagement

Many seismic industry shifts are impacting hospitals and health systems and creating waves in an already financially strained industry.

patient engagement priorities

Health IT Leaders Reveal Patient Engagement Priorities

Intrado partners with more than 10,000 healthcare organizations, which places us in a unique position to understand not only patient engagement priorities, but the most pressing goals and growth st

patient experience

In the News: American Hospital Association

The digital landscape is evolving, and patients expect hospitals and health systems to provide a digital, healthcare patient experience solution on par with retail and other industries.

SMS communication between patients and providers
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In the News: The Tate Chronicles

How can executives make simple, strategic digital workflow transformations to boost key performance indicators like patient experience scores and visit volumes?

patient engagement trends for 2022
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In the News: Fierce Healthcare

What technologies are health IT executives investing in to move the needle on patient engagement scores?

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How to Improve Referral Closure for More Satisfied Patients, Staff and Providers

Effective management of referrals for specialty care, testing, and procedures like mammograms and other cancer screenings is critical to patient care, especially given many of these visits are for

HIStalk-automated-patient-engagement-solutions
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In the News: HIStalk

With hospitals and health systems facing continued staffing and supply shortages, how will health IT executives address crucial business priorities like enhancing the patient experience, increasing

Creating an effective Vaccination Reminder Program
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Creating an Effective Vaccine Reminder Program

Vaccinations save lives and yield positive economic results, preventing 14 million disease episodes per year and saving an estimated $43 billion dollars that would otherwise be spent on managing ch

Ways to improve patient recall
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Five Ways to Improve Patient Recall

Leaving it up to patients to adhere to treatment guidelines or be proactive with scheduling preventive screening appointments is risky.

Bringing Patient Back To Preventive Care
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Bringing Patients Back to Preventive Care

Given that few patients are compliant with preventive care screenings and procedures, providing efficient and effective support for these visits is a valuable place to start.

Introducing HouseCalls Pro-Hero
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Introducing HouseCalls Pro

Manual patient engagement can be overwhelming, negatively impacting staff, patient experience, health outcomes, and revenue. Automated patient engagement relieves the burden!

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Engaging Patients for Respiratory Health Screening and Treatment

Now’s the time to start thinking about respiratory health outreach. Dr.

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Mastering Wellness Campaigns with HouseCalls Pro for Epic

Watch Mastering Wellness Campaigns with HouseCalls Pro, an Intrado BFF-led webinar for Epic EHR users, to learn how to easily engage and schedule patients for recall to close

Automating Patient Referral Management
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Automating Referrals with HouseCalls Pro

Watch for 30 minutes packed with learning - discover how Intrado’s HouseCalls Pro leverages Epic workflows to boost referral efforts, supporting positive patient outcomes and

How to Call Patients for Recall for Preventative Care-hero
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How to Call Patients for Recall

Patients may be more inspired to focus on their health during this time of year for a variety of reasons.

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Foundations for Improving Patient Experience

A positive patient experience is an integral component of health care quality – both that which is perceived by patients and that which is based on health outcomes.

5 Tips for Successfully Recalling Patients
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5 Tips for Successfully Recalling Patients

One of the biggest challenges for healthcare organizations is managing patient recalls, efficiently.

Automated-SMS-Patient-Engagement-Healthcare’s-New-GPS
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Automated SMS Patient Engagement: Healthcare’s New GPS

Following a rebound from halted in-person care, screenings and elective surgeries due to the pandemic, 2022 is likely to be another year for “healthcare catch-up” as patients continue their return

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4 Step Recall for Colorectal Cancer Screening

During COVID-19, travel restrictions and social distancing guidelines deterred patients from engaging in regular preventative care appointments and screenings.

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COVID-19 Vaccine Outreach for Adults and Children

Automated communications are an effective and low-cost solution to educate patients about the importance of getting vaccinated. And, it’s never too late to start or augment an existing campaign.

2022 Healthcare Operations will Double Down on Digital
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2022 Healthcare Operations will Double Down on Digital

As we continue to reflect on our experience at MGMA’s MPE21 event in San Diego, teams from all areas of healthcare operations weigh in on what they heard and experienced. 

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In the News: Reaching Patients for COVID-19 Booster Shots

According to recent recommendations from the CDC1, “anyone who is eligible to get a booster dose of vaccine should do so.” Variants remain unpredictable and this year the flu season thre

Boost Patient Access Among Diverse Populations Using SMS
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Boost Patient Access Among Diverse Populations Using SMS

In order to help patients access care, healthcare organizations must have a nuanced understanding of the unique and diverse populations they support.

SMS Patient Engagement Increases Flu Shot Uptake
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SMS Patient Engagement Strategies Increase Flu Shot Uptake

As healthcare teams continue to navigate the COVID-19 pandemic, there is an increased need to manage hospital-related volume typically attributed to fall and winter influenza.

Hot Topic at AppOrchard 2021 Conference
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Hot Topic at AppOrchard 2021 Conference

AppOrchard 2021 looks to be a strong return to in-person events this Fall.

SMS Patient Reminders Improve Vaccine Uptake
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SMS Patient Reminders Improve Vaccine Uptake

According to McKinsey Healthcare Research & Quality, “25-35% of patient vaccinations are not up to date in the US.” The low vaccine uptake indicates an opportunity to connect and educate millio

Referral Management Featuring Froedtert Health
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Referral Management Featuring Froedtert Health

Health systems, nationwide, are seeking ways to minimize revenue leakage.

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Improve Your Pre-Procedure Patient Communications

Some gastroenterologists perform as many as 12 colonoscopies a day, making them a highly routine screening. Preparing for the procedure, however, can feel anything but routine for patients.

5-ways-broadcast-boosts-patient-communication-engagement
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5 Ways Broadcast Boosts Patient Communication

Health systems and physician practices are looking to easily engage patients to enhance the patient experience and close gaps in care.

level-up your automated patient engagement
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Level-Up Your Automated Engagement

According to recent survey by CHIME and a leading IT consulting firm, fifty-two percent of healthcare CIOs say that implementing patient engagement.

embedded versus integrated patient engagement solutions
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Embedded vs. Integrated Patient Engagement Solutions

Within the patient engagement landscape, not all solutions are equal. The value of the patient engagement solution is often measured by three primary attributes:

3 Steps to Prevent Healthcare Smishing Attacks
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3 Steps Boost SMS Security in Healthcare

Many of us are familiar with email phishing scams. Fewer are aware that SMS (text-based) phishing scams exist – these are called Smishing.

COVID Boosters and Beyond Your Patient Engagement Care Plan
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COVID Boosters & Beyond - Automated Patient Engagement

The healthcare landscape has been changed by COVID-19. In many ways, we’re benefitting from rapid improvements birthed by the urgency to do more with less.

Hidden Costs of Traditional Patient Engagement
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Hidden Costs of Traditional Patient Engagement

Many healthcare executives are now tightening their belts and slashing their budgets as they look to deal with the fallout from the COVID-19 pandemic.

In The News: HIStalk Interviews Intrado's Vik Krishnan
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In the News: HIStalk Interviews Intrado's Vik Krishnan

In his interview with HIStalk, Intrado Digital Workflows General Manager, Vik Krishnan, posits why large healthcare organizations are lagging on adopting patient engagement as an outcomes and reven

Healthcare KLAS First Look 100% of Customers Would Buy HouseCalls Pro Again
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KLAS First Look: 100% of Customers Would Buy Again

The Healthcare patient engagement technology space is a crowded one. And all solutions are NOT equal.

3 Ways Chatbots Enhance Patient Engagement
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3 Ways Chatbots Enhance Patient Engagement

Automated engagement between healthcare providers and patients is

The Value of Unique Long Codes
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Long Codes add Security to Patient Communications

As some of you may know, the Intrado HouseCalls platform was deve

Improving Vaccination Rates with Education and Scheduling
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Improve Vaccine Uptake with Education and Scheduling

For a little more than a year, COVID-19

Getting Patients Back on Track to Wellness and Preventative Care
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Getting Patients Back on Track: Wellness Visits & Preventative Care

In part one of this two part series, The Value of Timely Preventative and Wellness Visits and Procedures, we shared data that supports the value of preventative care and welln

The Value of Timely Preventative Wellness
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The Value of Preventative Care and Wellness Visits

At any given time, your patients are in different stages of ongoin

ls-healthcare-article-SMSforself-scheduling
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Confluence Health uses SMS for Self-Scheduling COVID-19 Vaccinations

When the COVID-19 vaccinations were made available, early in 2021, the operations team at Confluence Health was tasked with scheduling thousands of participants for the 1st and 2nd dose vaccination

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Funding Approved for Digital Communications Solutions that Improve Patient Care

There’s good news for Community Health Centers nationwide.

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The Pesky No-Show Problem: Reducing No-Show Appointments

No matter how good your patient access or front desk staff is, you and every healthcare organization still struggle with four major problems:

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What Are Closed-Loop Communications In Patient Engagement?

One of the biggest needs of the healthcare industry today is effective communication with patients.

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Key Operational Requirements From Patient Engagement System

Good patient engagement systems are critical for the smooth functioning of the healthcare industry. Healthcare providers end up losing a lot of revenue because of weak patient engagement.

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How Patient Access Impacts Quality Of Care

Patient access can have a direct impact on the quality of care, and one of the most important aspects of good patient access is good communication between patients and healthcare providers.