GIS Day 2022: How Can You Learn from North Dakota’s GIS Data Upgrade for NG911 Readiness? As public safety answering points (PSAPs) prepare for Next Generation 911 (NG911) adoption, perha
Breakthrough technologies seem to come at us in bursts of innovation, and recent industry announcements are no exception.
In case you missed our exciting, industry-first announcement, Intrado recently collaborated with AT&T to launch location-based routing for wireless 911 callers: Locate Before Route and every
Welcome APCO Attendees! Intrado is excited to welcome you back to APCO 2022, August 7 – 10 at the Anaheim Convention Center in Anaheim, CA!
NENA 2022 wrapped up just last week and it was a successful experience for new and returning attendees!
Digital transformation has reached the public safety market.
PSAP-Initiated Texting: Why it Matters and How it can be Leveraged PSAP-Initiated Text allows 911 telecommunicators to text message a person that calls 911 and gets d
Intrado’s managed evolution to the cloud means that our network is extraordinarily resilient and flexible, whether you’re a big city PSAP or a two-seat call center. Here are a few things
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Spatial Command & Control Many agencies often lack standardized incident response mapping across jurisdictions and mutual aid scenarios are further hindered by a lack
From Planning to Managing Your GIS Journey, in Just Four Steps In putting together this eBook, we’ve brought our unrivaled experience and insights together to provide an
As wireless technologies continue to emerge and evolve in 2022, Intrado has been busy keeping up with and ahead of these advancements while also setting the pace for technology deployments.
Intrado’s VPN VIPER puts remote 911 call handling within reach. When COVID-19 struck the U.S.
When PSAPs Go Remote, Intrado Goes With Them When circumstances dictate that public safety answering points need to operate away from their physical emergency communicati
There’s one thing to know about 2022: Many more communities across the U.S. will become smarter than they were before, maybe even smart cities. What does it mean to be a “smart city,” exactly?
Enterprise Security and E911 Compliance Challenges in a Hybrid Working World In today’s world, hybrid and remote work is the new norm.
Hello Enterprise Connect Attendees Intrado is excited to welcome you to Enterprise Connect 2022 on March 21 through March 24 at the Gaylord Palms Resort & Convention Center in Orlando
The Great E911 Migration The great migration from on-premises phone systems to cloud-based Unified-Communications-as-a-Service (UCaaS) increased in popularity this year.
What is E911 and Why Should My Enterprise Care? Enhanced 911, or E911, is a technology that allows for the automatic delivery of a 911 caller’s location in addition to th
Wireless Routing Analysis (WRA) is a groundbreaking way to tie disparate data points together.
The great migration from on-premises phone systems to cloud-based Unified-Communications-as-a-Service (UCaaS) increased in popularity this year.
Successfully Adopting UCaaS by Proactively Addressing Location Management and Call Routing Concerns Organizations are rapidly migrating from on-premises phone systems to
Identifying a caller’s location is one of the most pressing technology-related concerns with 911 today This thought-provoking whitepaper explains how Intrado leverages technology to solve
Data is incredibly valuable to Public Safety Answering Points (PSAPs). Another critical component is time.
Knowing that one agency’s needs may be profoundly different from another’s, Intrado created a suite of solutions that allow customers to easily get and pay only for what they need.
Data can be incredibly valuable; but like most things that are worth a lot, it needs to be maintained. That’s certainly true of 911 data.
In July 2021, Intrado and ADT joined forces to deliver
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The Federal Communications Commission (FCC) regulations require organizations with multi-line telephone systems (MLTS) to have direct access to dial 911 – without unnec
Every year, PSAPs field millions of requests for assistance from alarm companies.
What is NG911?
The idea of smart cities—those that use connectivity to derive data that improves quality of life for its residents—isn’t new, but as more cities adopt these technologies, the opportunities for put
Innovations in technology are happening at all levels, too—from established leaders in public safety like Intrado to start-ups finding new and better ways to keep both citizens and first responders
The cloud has changed everything around us.
No connection is more important than the call that is routed, delivered, answered, and managed than the one that protects and rescues.
When COVID-19 struck the U.S. in early 2020, public safety was among those immediately thrust to the forefront of the pandemic.
The Intrado Emergency Call Relay Center (ECRC) exists to handle emergency calls that cannot be routed to a local 911 center.
The term, “Public Safety", is often described as a wide array of government responsibilities that serve to protect citizens and communities from events that may endanger the safety of the general p
Adapting to Ever-Changing Consumer Behavior
Delivering Safer Outcomes with Smart Cities
Cloud-Based Call Handling. Is the market ready? Are you ready?
This guide focuses on the role of GIS within NextGen 911, defines the GIS-related functional elements, and describes how to successfully transition from tabular 911 data management to 911 GIS data
Does your state have E911 legislation? What about the other states where your enterprise operates?
“84% of Americans are extremely to moderately concerned about calling 911 from an office building, school campus or public facility, and having 911 call takers possibly experiencing issues identify
Learn why workplace safety matters to PSAPs, schools, and more. Regulations, compliance issues, and location accuracy impact everyone throughout the 911 continuum.
Not All Clouds Are Created Equal We can all attest to a general shift toward cloud computing amongst the services and application
Life & Safety President Jeff Robertson shares his passion for our partnership with the public safety community as we work together to identify and apply new technologies.
Map-based 911 Call Handling with Authoritative GIS Data Last week we
Ransomware, cyber-attacks, and zero-day exploits are constantly in the news these days. As a public safety leader, what can you do to ensure that your agency is safe?
When first introduced, the process of dialing “911” for emergency assistance was fairly simple for consumers: 1. Pick up your handset. 2. Dial the three-digit code. 3.
There are no “Lone Rangers” in public safety.
Watch Life & Safety President Jeff Robertson share his passion for our partnership with the public safety community as we work together to identify and apply new technolog
Supplemental data from many IoT providers can be transmitted to public safety with 911 calls to create greater situational awareness and actionable intelligence for first resp
Managing locations for Unified-Communications-as-a-Service (UCaaS) deployments that scale into the hundreds or thousands of phones while supporting a large at-home or remote workforce can quickly e
Managing locations for Unified-Communications-as-a-Service (UCaaS) deployments that scale into the hundreds or thousands of phones while supporting a large at-home or remote workforce can quickly e
Unified-Communications-as-a-Service (UCaaS) provides enterprises with capabilities and flexibilities that on-premises environments cannot compete with.
No one can predict when or where a serious emergency will occur.
The magic of 9-1-1 is its simplicity; just three digits that anyone can easily use to get help in an emergency.
3 Reasons Enterprises Need a 911 Solution Provider When Americans call 911, they expect to receive help quickly.
Intrado Life & Safety collaborated with UC Today to provide the Unified Communications (UC) community with an informative and educational video on meeting 911 Multi-Line Telephone Systems (MLTS
Intrado Life & Safety collaborated with UC Today to provide the Unified Communications (UC) community with an informative and educational video on meeting 911 Multi-Line Telephone Systems (MLTS
No one can predict when or where a serious emergency will occur.
One of the most pressing technology-related concerns in 911 today is quickly identifying the location of 911 callers.
The Enterprise Working Environment is Changing Rapidly Due to the Global Health Situation Surrounding Coronavirus Companies are asking employees to ban non-essential trav
Last updated: December 13, 2019
Enterprises Are Now Required to Provide Dispatchable Locations With 911 Calls Intrado applauds the Federal Communications Commission (FCC) for adopting rules to implement
When an emergency strikes, you pick up the phone and call 911. A helpful call taker confirms your address, gets the details of the emergency, and help arrives within minutes.
Most people don’t dial 9-1-1 and then hang up. Most people don’t realize that a 9-1-1 abandoned call taxes already limited emergency response and communications resources.
Mary Boyd, VP of Government and Regulatory Affairs
The Top Three E911 Obstacles Facing Enterprises When we talk to enterprises about 911, we often hear about the E911 obstacles they face to making sure they can provide ap
By: Marcus Andronici, Principal Sales Engineer
Enterprise E911 Regulations Explained Emergency communications have improved exponentially since the first 911 call nearly 50 years ago.
Someone in distress, unable to speak, dials 911 from their VoIP system at the office.
By: Marcus Andronici, Principal Sales Engineer
The information that Public Safety Answering Points (PSAPs) can receive today has come a long way since 911 service first debuted in 1968 (check out
Earlier this month I attended the NENA 2017 conference in San Antonio, Texas.
The Internet of Things, or IoT, is one of today’s hot topics in tech. IoT will change how enterprises are built and operate internally.
Intrado commends the New York City Council for the recent passage of the new E911 legislation, “
Intrado is pleased to announce that its Emergency Gateway (EGW) has achieved ShoreTel TechConnect certification with the latest release of ShoreTel Connect Onsite.
One critical component of the transition to Next Generation 9-1-1 (NG9-1-1) systems is a shift from the use of tabular Master Street Address Guide (MSAG) and ALI data to a reliance on Geographic In
E911 Risk Factors In the Enterprise Today’s enterprises are complex.
Employees are traveling across the nation to attend meetings and conferences. Businesses are adopting tele-working policies and corporations are allowing teams to meet and brainstorm off-site.
LEAD THE WAY Geographic Information Systems (GIS) is front & center in the march toward a fully-realized i3-based Next Generation 9-1-1 (NG9-1-1) environment.
The importance of mission critical Geographic Information Systems (GIS) data for call- and dispatch- mapping in the Public Safety Answering Point (PSAP) cannot be overemphasized.
An integrated approach to Geographic Information Systems (GIS) is essential to Next Generation 9-1-1 (NG9-1-1) Public Safety Answering Points (PSAPs).
Last month, Intrado's Emergency Gateway (EGW), an on-site appliance that streamlines E911 ma
Our Wireless UC E911 Technology At-A-Glance Guide is available for download on-demand.
How do you respond when someone asks for your address? Do you give them a P.O. Box, City & Zip? Or do you think of a street name and neighborhood?
When 911 is dialed, most organizations know that they need to deliver both the call and the caller’s location information to the appropriate Public Safety Answering Point (PS
A well-researched and comprehensive E911 Request For Proposal (RFP) is an invaluable tool when selecting an E911 solution for your organization.
With the transition to Next Generation 9-1-1, the role of geographic information systems (GIS) data transforms to a new level of importance.
Two new resources are available that provide additional information on two components of our Emergency Gateway (EGW) appliance.
E-commerce and online shopping continue to increase in popularity among consumers.
Cisco Empowers the Hybrid Workforce with Webex Suite Organizations require solutions that are flexible, supportive, and accessible in order to meet the needs of a hybrid workforce.
Today, companies across diverse industries face the challenge of rapidly shifting IT investments to accommodate the changing digital landscape and move to hybrid work environments.
Business technology is constantly evolving.
In a recent TechDecisions article, Marcus Schmidt
In a recent CloudTweaks article, Marcus Schmidt, vice president of product manage
The rise of remote work, connected devices, and non-traditional workspaces contribute to more complex network infrastructure, larger volumes of data, and more areas of vulnerability for businesses.
Communications service providers (CSPs) play an essential role in powering communication for businesses.
In a recent CIOReview article, Mar
With telecommuting changing the culture of the workplace, a robust video conferencing tool is imperative.
The landscape and preferences of today’s workforce are rapidly shifting.
In a recent No Jitter article, Marcus Schmidt, vice president of product management, clears up confusion about Operator Conn
If you rushed to sign up for Microsoft Teams (Teams) in 2020 because of the rapid shift to remote work, there’s a good chance you didn’t have time to fully grasp user needs or licensing options.
What Is SIP Trunking? Let’s start by covering a few definitions of key terms.
While Microsoft Teams (Teams) is a well-rounded productivity tool with millions of daily active users, the core capabilities don’t include the ability to make calls via the Public Switched Telephon
Microsoft Teams (Teams) and Webex offer a well-rounded set of features that drives business communication and productivity.
Businesses can choose from a variety of configuration options when it comes to setting up their communications with Microsoft Teams (Teams).
Microsoft Teams can be a full-fledged, cost-effective, and flexible business phone system. Yet, many companies struggle to implement voice for Teams, maximize its capabilities, and see the ROI.
When planning your hybrid workspace, you may have considered how you could optimize your use of Microsoft Teams to provide unified communications in your organization.
Nothing slows down a productive workplace like unexpected interruptions or long network outages.
Days of back-to-back meetings are more common than ever. Each time an issue pops up, a project idea comes to mind, or you hit a roadblock on a process, the reaction is to schedule a meeting.
We are pleased to announce Intrado has renewed its Cisco’s Customer Experience Advanced Specialization in the United States.
During the 2020 pandemic, many employees worked from home for the first time in their careers.
Many of us use Skype for Business Online in our daily interactions within our organization.
The phone has been at the heart of business communications since its invention. But as technology evolves, so do the ways we work.
Establishing a Microsoft Phone System Microsoft Teams (Teams) powers connection and collaboration for workforces around the globe.
Torch Technologies is a 100% employee-owned company, headquartered in Huntsville, Alabama. Their employee-owners are located at numerous sites throughout the United States.
In recent years, Microsoft Teams (Teams) has become the
If you are an avid Microsoft Teams (Teams) user, you may have heard of Operator Connect.
With social restrictions still in place and 77% of employees worldwide wanting to work remotely, hybrid working models are likely to play a critical rol
An optimal Cloud Voice strategy should take into account your current IT infrastructure,the constantly evolving and increasingly complex work environmen
As we move forward to a hybrid work model, managing autonomy and productivity will be one of the biggest challenges for every employer.
It is no secret that 2020 was a challenging year for everyone. IT departments played a big role in keeping organizations operational, enabling the overnight transition to working from home.
Productivity Challenges in Today’s Virtual Environment Staying focused and productive can be a challenge in the modern workplace.
QIC Global comprises the international (re)insurance operations of Qatar Insurance Company, including the Qatar Re (with wholly-owned subsidiaries) an
When Microsoft Teams debuted in 2017, it was created to be a one-stop shop for video calls, chat, voice calls, and other modes of collaborative working and efficient communications under a single p
Microsoft 365 Business or Enterprise subscribers who aren’t as familiar with Microsoft Teams (Teams) should know that the tool comes with useful features.
In the face of end-of-life calling technology, EnSafe had a decision to make. Since 1980, the company has been providing superior quality consulting services.
Berkeley Research Group depends on reliable calling to run their business.
Audio-Technica is a world-famous Japanese audio brand formed in 1962.
Collaboration can be tough for any software company. That’s why developers came up with continuous integration to solve problems as they occur. But can this process be used in other ways?
Not every piece of new customer experience (CX) technology has the potential to completely replace a tool most of us use every day.
Cargill Inc. is the largest privately held corporation in the United States based on revenue.
With over 40 dealerships across the UK, TrustFord is the world’s largest Ford-dedicated dealer group for new and used cars, vans, servicing and repairs.
It’s no secret that work meetings have been deemed the enemy of productivity.
Companies across industries are adopting a more cu
While brand messaging and audience reach have long been extremely important for most marketers, the arrival of digital and mobile communication has resulted in many marketers taking a closer look a
Business professionals today spend a lot of time on conference calls and in virtual meetings–statistics from a few years back estimate that 11 Million meetings take place every day in the U.S.
Contact center agents are customer service or sales professionals that handle phone calls, emails, live chat messages, SMS texts, and support tickets for companies.
Christian Aid is a global charity with over 70 years’ experience of working in partnership with local communities to expose poverty throughout the world and help in prac
Analysts have been predicting a significant rise in cloud communications for many years now, with some estimates predicting market growth from
The overnight transition to remote work environments has exposed many companies to new security risks.
EUROCONTROL is a pan-European, civil-military organization dedicated to supporting European aviation and committed to the European Union’s vision for a Single European S
Abzena is a leading Global Partner Research Organization providing the most complete set of solutions in integrated early discovery to mid-phase biotherapeutic and bioconjugation dru
The way we live and work have been changed dramatically by the COVID-19 pandemic. With organizations now focused on how to empower teams as remote working becomes a way of life.
Monday, July 16, 2020 By Marcus Schmidt, VP Product Management, Intrado Chris Franke, VP Global Solutions Strategy, Intrado
As lockdown restrictions begin to ease across the globe, how can organizations prepare for a future where home working is likely to become the norm for many?
As concerns related to coronavirus, or COVID-19, grow globally, Intrado remains focused on the health and safety of our teams as well as the importance of delivering the solutions our clients will
Intrado is committed to helping our clients and communities in their efforts to remain productive, engaged, and healthy as they implement remote work strategies.
Mathematician and bestselling author, John Allen Paulos, once said, “Uncertainty is the only certainty there is, and knowing how to live with insecurity is the only security.”
Remote work has been steadily gaining traction over the past several years.
March 27, 2020 By Julie Kent-Ransom
Video collaboration is a core component of a modern Unified Communications as a Service (UCaaS) solution.
Let’s talk about Cloud unified communications.
As a technology company operating with locations across the globe, remote work is embedded in Intrado’s DNA, and we’ve been at the forefront helping customers in other industries make the transitio
Midsize companies face unique challenges when it comes to addressing employee and customer communications needs.
For decades, Multi-protocol Label Switching (MPLS) networking has offered a flexible, stable and high-performing way for companies to connect offices.
The recent pandemic catapulted all of us into the future of work. But what key trends are emerging and how can businesses turn these to their advantage?
Many customers today still try to bypass self-service options, like an IVR, as quickly as possible.
Midsize companies face unique challenges when it comes to addressing employee and customer communications needs.
Everyone is looking for an edge over their competitors, and customer experience management may be the best way to gain a competitive advantage.
Software-defined networking, otherwise known as SD-WAN, has proven a compelling alternative to the traditional wide area networ
IVR, or interactive voice response, has been around for a long time, but these popular solutions have change
Walking out your office door after a day of demanding work to the relief of a relaxing, supportive environment is an ideal scenario for most people.
For IT departments across the globe, enabling a remote workforce has become top priority as more businesses shift operational models to accommodate social distancing and more broadly, business cont
Unified communications as a service (UCaaS) has become increasingly critical to support the needs of today’s globally dispersed and remote workforce.
In the somewhat recent past, the brand and consumer relationship was much simpler. Most transactions were carried out person-to-person – either face-to-face or through a phone call.
Even the most advanced technology may not resonate with customers. Instead, your customers want the best solution for their specific problem.
The uptick in mobile and remote work over the past several years has changed the footprint of today’s workplace.
Do you want to create the best experience for your customers? Do you want to thoroughly engage employees?
It’s pretty much impossible to avoid the hype around digital channels, chatbots and Artificial Intelligence (AI) if you are even remotely connected to the contact centre or CX industry today. Indu
Value of Conversational IVR One of the biggest hurdles companies face when interacting effectively with today’s evolving customers is supporting automated care that feels natural.
When stepping up to the collaboration buffet, IT leaders now have more options to choose from than ever.
A well-written press release can be an efficient and effective way to boost your content marketing and public relations strategy. The problem is, many people don't know how to write one.
We agree, “teamwork makes the dreamwork,” and it turns out, there’s some science to back this up.
Every business owner or manager wants to provide the best customer care possible.
Traditional interactive voice response (IVR) is still the golden standard for self-service.
To create the best customer experience (CX), you may have to support many or all of these channels. But that doesn’t mean you have to communicate with every single customer on each one.
Most companies want to provide good customer service, but every second someone spends on the phone costs money.
A meeting – in person, by phone, video, web or some combination of all three – is about to conclude. The session leader asks: “Any questions?” Silence ensues.
What’s the Big Deal with SMS? According to Pew Research Center, text messaging — most commonly done as SMS messaging — is the
REAL-WORLD BEST PRACTICES IN MANUFACTURING OPERATIONS No matter the product, every manufacturer looks for new ways to improve quality while lowering costs.
Customer experience is often defined as the way customers perceive your brand. This includes your product marketing and the manner in which you stand behind those products.
The power goes out, and a local utility company immediately springs into action to find a solution.
Customer journey mapping is perhaps the clearest way to discover what your customers want and how you can make them happy. But creating this type of visual depiction is not always easy.
You have an opportunity to seal the loyalty of your customers and it is as simple as setting up alerts and notifications for important events surrounding their relationship with you.
The ultimate goal of contact centres is to promote positive customer interactions and outcomes.
This article is for informational use only and should not be seen as legal advice.
In customer service, you need to know what your customer wants. But it’s also important to know who they are.
Customers have long turned to their trusted pharmacist for advice about managing their medications and their health conditions.
The level of call quality may be the single most important determining factor in a contact center’s level of success.
Most businesses today agree that self-service adoption is one of their most important customer service goals.
You can have it cheap, fast or good. Pick two.
In Microsoft’s “State of Global Customer Service” report,
By Chandler Harrison, Account Development Executive
Modern customer experience isn’t just about doing old things in new ways, but new things in ways that weren’t previously feasible.
Exceptional customer experiences don’t just happen.
With customer experience set to overtake product and price as the distinguishing factor for companies by 2020, many companies are now starting to consider different ways of improving the delivery o
Call center vs. contact center. Many use these two terms interchangeably, but they are not the same thing.
By Amy Goodwin, Senior Speech Technologist
By Jarrett Schmidt, Senior Vice President of Sales
“Great things in business are never done by one person, they’re done by a team of people.”– Steve Jobs Collaboration is proliferating in enterprise communications.
Whether your contact center is geared towards inbound or outbound calling, sales or customer service, you want agents that stay motivated and energized to build a positive identity for your company
As competition rises in every industry, customers choose brands more often based on their experience with a company.
Starting a new project can be exciting, challenging, and scary all at the same time.
Given the number of ways we communicate these days, it's not surprising to learn customers have high expectations when it comes to dealing with companies across multiple channels, whether it’s chat
By David Orwick, Product Development Manager
The call centers of yesterday were often huge offices with row after row of agents answering calls that were routed to them using traditional PBX and ACD systems.
Chances are if you keep up even a little bit with business technology trends, you’ve heard of SD-WAN.
By Mike Snyder, Director of Sales and Pharmacy Experience Strategist
By Jarrett Schmidt, Vice President of Sales When it comes to your communication infrastructure, which is better: multiple providers or just one?
By Jody Kistaitis, Director of Sales
You can’t control everything in business, but you can prepare customers and control how you respond.
Contact center call-backs can bring big benefits to businesses and customers alike. Rather than forcing customers to wait in queue, simply offer a call-back service.
In their book The Net and the Butterfly: The Art and Practice of Breakthrough Thinking,
Many companies’ inbound technology is still the same as when they installed it 10 years ago.
On a Friday afternoon in the Emergency Call Relay Center (ECRC) at West, call volume is steady but manageable.
Most everyday users of the Internet understand that it provides them with access to searchable information across a public web of data; but how does this information get populated and transmitted t
What is VoIP? Voice over Internet Protocol (VoIP) can be defined as “a technology or set of standards for the delivery of telephone calls and other voice communications over the Internet.
When setting up a contact centre you’re going to be faced with choosing from a huge selection of software, including cloud contact centre solutions, hosted solutions and premises-based solutions to
Making employees feel valued should be an ongoing priority for any organization.
While A/B testing is often used within marketing and business intelligence, it's not something that contact centers have traditionally leveraged.
While the evolution of the contact center, with its move towards the omnichannel customer service environment and the rise of the tech-savvy mobile consumer, generates a lot of coverage within the
What Does MPLS Stand For? Multiprotocol Label Switching (MPLS) is a term commonly heard when discussing telecommunications protocols.
Managing contact center performance is not an easy task; however, it plays an essential role in contact center success.
The benefits of hosted and managed network services have made the service necessary to remain competitive at the enterprise level. Here are the top six benefits.
First contact resolution (FCR) refers to when a customer's inquiry is resolved in a single contact.
Agent Scripting: Do You Have What it Takes to Get it Right? Agent scripting within the call center can be a touchy subject.
It’s estimated that we spend 177 minutes (nearly one-fifth of our waking day) on our phones daily — habitually checking them for updates around 150 times.
When’s the last time you took a walk in your customers’ shoes? Mapping the journey from their perspective is the first step in building an actionable roadmap to improve customer ex
Listen Up: most likely you don’t listen as well as you could. In a study by the staffing firm Robert Half, researchers asked:
The work-from-home option has been gaining momentum for a number of years now for contact center staff.
The essence of the Internet is comprised of an expansive group of separate and autonomous networks, with each network consisting of a
WAN technologies have migrated from analog environments to digital environments in the past few decades.
We may still be a few dozen years away from everyone having their own personal robot, but in a lot of ways, the future has arrived – especially in the realms of automatic speech recognition (ASR) a
An application programming interface (API) can be defined as a set of protocols, routines, and tools for building softwa
A Stitch in Time Saves Nine
Many readers are aware that Warren Buffett, otherwise known as the “Oracle of Omaha,” is one of the most successful investors and wealthiest people in the world.
Striving to meet revenue goals, improve the patient experience, and address staffing and labor challenges means healthcare organizations are under immense pressure.
Self-scheduling is a high-priority enhancement for hospitals and health systems seeking to elevate patient access and make interactions with their organizations easier for the people they serve.
As more people engage with healthcare organizations online and via digital channels than ever before, these individuals are voicing opinions about patient technology expectations.
An article from Insider Intelligence presents a variety of industry data and statistics that support a link between higher patient engagement and shorter hospital stays.
The answer to why patients continue to feel dissatisfied with their healthcare experience lies in leveraging preferred patient communication channels.
Healthcare staff burnout and dissatisfaction are pressing concerns for increasingly resource-constrained hospitals and health systems.
In his latest interview with Authority Magazine, Vik Krishnan, General Manager of Intrado Digital Workflows (which includes HouseCalls Pro) shares insights about his background, profession
Maintaining routine communication with patients is critical to ensure individuals remain in touch with care teams, show up for healthcare visits and stay engaged in treatment for health issues they
Patient expectations for healthcare experiences that mimic those of retail are clashing with a system that’s currently troubled with severe staffing shortages.
There are many reasons healthcare IT executives are prioritizing automated solutions that can replace manual patient outreach for common communication workflows.
National spending on electronic health record (EHR) systems is predicted to reach $19.9 billion in 2024, according to one
Health IT leaders reported that their top three goals are to improve patient experience, increase visit volumes, and reduce call center burden.
Hospitals and health systems employ various channels such as websites, phone calls, email, and recently, even texting to take advantage of patient engagement opportunities.
Convenient, digital communication is an expectation in today’s increasingly connected world—from scheduling a vehicle service appointment online, requesting a ride-share to the airport via an app,
Ahead of the HIMSS 2022 conference in Orlando, FL, Healthcare IT Today compiled
Many seismic industry shifts are impacting hospitals and health systems and creating waves in an already financially strained industry.
Intrado partners with more than 10,000 healthcare organizations, which places us in a unique position to understand not only patient engagement priorities, but the most pressing goals and growth st
The digital landscape is evolving, and patients expect hospitals and health systems to provide a digital, healthcare patient experience solution on par with retail and other industries.
How can executives make simple, strategic digital workflow transformations to boost key performance indicators like patient experience scores and visit volumes?
What technologies are health IT executives investing in to move the needle on patient engagement scores?
Effective management of referrals for specialty care, testing, and procedures like mammograms and other cancer screenings is critical to patient care, especially given many of these visits are for
With hospitals and health systems facing continued staffing and supply shortages, how will health IT executives address crucial business priorities like enhancing the patient experience, increasing
Vaccinations save lives and yield positive economic results, preventing 14 million disease episodes per year and saving an estimated $43 billion dollars that would otherwise be spent on managing ch
Leaving it up to patients to adhere to treatment guidelines or be proactive with scheduling preventive screening appointments is risky.
Given that few patients are compliant with preventive care screenings and procedures, providing efficient and effective support for these visits is a valuable place to start.
Manual patient engagement can be overwhelming, negatively impacting staff, patient experience, health outcomes, and revenue. Automated patient engagement relieves the burden!
Now’s the time to start thinking about respiratory health outreach. Dr.
Watch Mastering Wellness Campaigns with HouseCalls Pro, an Intrado BFF-led webinar for Epic EHR users, to learn how to easily engage and schedule patients for recall to close
Watch for 30 minutes packed with learning - discover how Intrado’s HouseCalls Pro leverages Epic workflows to boost referral efforts, supporting positive patient outcomes and
Patients may be more inspired to focus on their health during this time of year for a variety of reasons.
A positive patient experience is an integral component of health care quality – both that which is perceived by patients and that which is based on health outcomes.
One of the biggest challenges for healthcare organizations is managing patient recalls, efficiently.
Following a rebound from halted in-person care, screenings and elective surgeries due to the pandemic, 2022 is likely to be another year for “healthcare catch-up” as patients continue their return
During COVID-19, travel restrictions and social distancing guidelines deterred patients from engaging in regular preventative care appointments and screenings.
Automated communications are an effective and low-cost solution to educate patients about the importance of getting vaccinated. And, it’s never too late to start or augment an existing campaign.
As we continue to reflect on our experience at MGMA’s MPE21 event in San Diego, teams from all areas of healthcare operations weigh in on what they heard and experienced.
According to recent recommendations from the CDC1, “anyone who is eligible to get a booster dose of vaccine should do so.” Variants remain unpredictable and this year the flu season thre
In order to help patients access care, healthcare organizations must have a nuanced understanding of the unique and diverse populations they support.
As healthcare teams continue to navigate the COVID-19 pandemic, there is an increased need to manage hospital-related volume typically attributed to fall and winter influenza.
AppOrchard 2021 looks to be a strong return to in-person events this Fall.
According to McKinsey Healthcare Research & Quality, “25-35% of patient vaccinations are not up to date in the US.” The low vaccine uptake indicates an opportunity to connect and educate millio
Health systems, nationwide, are seeking ways to minimize revenue leakage.
Some gastroenterologists perform as many as 12 colonoscopies a day, making them a highly routine screening. Preparing for the procedure, however, can feel anything but routine for patients.
Health systems and physician practices are looking to easily engage patients to enhance the patient experience and close gaps in care.
According to recent survey by CHIME and a leading IT consulting firm, fifty-two percent of healthcare CIOs say that implementing patient engagement.
Within the patient engagement landscape, not all solutions are equal. The value of the patient engagement solution is often measured by three primary attributes:
Many of us are familiar with email phishing scams. Fewer are aware that SMS (text-based) phishing scams exist – these are called Smishing.
The healthcare landscape has been changed by COVID-19. In many ways, we’re benefitting from rapid improvements birthed by the urgency to do more with less.
Many healthcare executives are now tightening their belts and slashing their budgets as they look to deal with the fallout from the COVID-19 pandemic.
In his interview with HIStalk, Intrado Digital Workflows General Manager, Vik Krishnan, posits why large healthcare organizations are lagging on adopting patient engagement as an outcomes and reven
The Healthcare patient engagement technology space is a crowded one. And all solutions are NOT equal.
Automated engagement between healthcare providers and patients is
As some of you may know, the Intrado HouseCalls platform was deve
For a little more than a year, COVID-19
In part one of this two part series, The Value of Timely Preventative and Wellness Visits and Procedures, we shared data that supports the value of preventative care and welln
At any given time, your patients are in different stages of ongoin
When the COVID-19 vaccinations were made available, early in 2021, the operations team at Confluence Health was tasked with scheduling thousands of participants for the 1st and 2nd dose vaccination
There’s good news for Community Health Centers nationwide.
No matter how good your patient access or front desk staff is, you and every healthcare organization still struggle with four major problems:
One of the biggest needs of the healthcare industry today is effective communication with patients.
Good patient engagement systems are critical for the smooth functioning of the healthcare industry. Healthcare providers end up losing a lot of revenue because of weak patient engagement.
Patient access can have a direct impact on the quality of care, and one of the most important aspects of good patient access is good communication between patients and healthcare providers.
Today's customers expect quick, personalized, and timely responses when they interact with businesses.
The job market is undergoing a transformation, with people thinking critically about where and how they work. At the same time, consumer demand for services is increasing.
Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers.
Contact centers are undergoing a transformation.
In today’s digital world, consumers are communicating with computers more frequently through conversational artificial intelligence (AI).
Can you have a natural-sounding conversation with a machine?
Evolving customer service expectations push companies to rethink historical approaches to
Contact centers are undergoing a massive transformation. Due to Covid-19, call centers took a hit, as call volume increased and the amount of customer service agents decreased.
Smartphones and smart speakers give users nearly anything they want at the push of a button. AI virtual assistants like Siri, Google, and Alexa made these experiences easier and more personal.
Not many people want to contact customer service. Usually, that means something went wrong, and it makes things worse when a customer doesn’t get what they expect.
Customers need digital support around the clock.
The financial services industry is facing new demands.
Providing an outstanding customer experience is essential, especially as businesses focus on modernizing communications to expand their existing cadre and better interact with customers.
