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PSAP

3 min read

Voice of the Customer: City of Columbus Elevates Emergency Response with Intrado’s Video-to-911 and Translation Technologies

In 2025, the City of Columbus, Ohio, home to nearly 907,000 residents and one of the fastest-growing cities in the Midwest, became one of the first municipalities in their region to implement Video-to-911 and Text-to-911 Translation technologies....

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FAQ

3 min read

FAQs: A Quick Guide to NG911 Compliance for OSPs

FCC compliance can feel like threading a legal needle—especially with new Next Generation 911 (NG911) requirements now in effect. As of March 25,...

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NG911

3 min read

NG911 Service Requests & FCC 24-78: A Quick Guide for PSAPs

As of Tuesday, March 25, 2025, 911 Authorities could begin to issue Next Generation 911 (NG911) service requests under the FCC's transition order....

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NPSTW

1 min read

Recognizing Everyday Heroes: The First First Responder

In every emergency, there’s one voice that is heard before sirens ever wail or lights begin to flash. It’s not always the first one we see—but it is...

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Smart Campus

1 min read

Smart Technology: The Key to a Safer, More Secure Campus Environment

Colleges and universities face an evolving set of safety challenges. From natural disasters and medical emergencies to security threats and active...

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1 min read

Navigating the FCC’s 911 Outage Notification Rules

When a 911 outage occurs, OSPs must notify PSAPs promptly so they can, in turn, notify the public. This workflow is essential to minimize disruption...

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2 min read

Celebrating 911 Heroes from Coast to Coast

Behind every emergency call, there’s a team of dedicated professionals working tirelessly to keep our communities safe. Intrado previously hosted a...

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911 SAVES Act

2 min read

The Critical Importance of the 911 SAVES Act: Intrado’s Support for Recognizing Emergency Dispatchers

At Intrado, we know 911 telecommunicators are the first lifeline in any emergency. They answer the call in moments of crisis, guiding people through...

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3 min read

Employee Spotlight: John Snapp, Intrado VP of Technology

Bridging Technology and Public Safety: A Conversation with John Snapp

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