Location-based Routing

Locate Before Route reduces wireless 911 misroutes and complies with FCC regulations.

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Misrouted wireless 911 calls have plagued public safety for years, creating inefficiency at PSAPs and extending resolution times. According to the FCC 23 million calls are misrouted each year with each misroute causing around 40 seconds of delay. In response, the FCC has adopted location-based routing rules that require wireless carriers to route 911 calls based on a caller’s precise location instead of the address of the cell sector nearest the caller.  

Intrado Locate Before Route

Taps into the full capabilities of a 911 caller’s handset to acquire an accurate position.

Decreases overall 911 response times by sending calls directly to the correct PSAP.

Reduces 911 call misroutes, particularly along emergency services border areas.

What's the Issue with Wireless 911 Call Routing?


While today we use our phones to navigate, share our location with friends, or track rideshares, wireless 911 call routing has remained firmly in the past. Since 1998, 911 calls from cell phones were routed based on cell tower locations - which can cover up to a 10-mile radius - creating jurisdiction and misroute issues, and delaying response times. 

Modernize Wireless 911 Call Routing

Intrado Locate Before Route is a proven location-based routing solution that leverages handset data to get calls to 911 calls where they need to go. Keep implementation costs under control, simplify 911 management and administration, and dramatically improve the likelihood of a positive outcome for wireless 911 callers with Locate Before Route.

Locate Before Route location-based 911 Call Routing

Location-based Routing Compliance Dates

The FCC location-based routing compliance timeline is November 13, 2024 for nationwide wireless carriers and May 13, 2026 for non-nationwide wireless carriers. For real-time text (RTT), all wireless carriers must comply by May 13, 2026. 

FCC location based routing compliance

Begin Preparing Today

Intrado is committed to delivering a dispatchable location to public safety and to helping carriers of all sizes achieve compliance with FCC location-based routing rules. Contact us today to learn more about Locate Before Route. 


Vital Statistics

1st

ever Text-to-911 solution

410M+​

911 transactions​ annually​

4.7M+​

text-to-911 messages received

Industry​
Leadership

45

years of industry Innovation​ & Leadership

1,000+​

NG911 networks deployed​

130M+​

NG911 transactions

National
Presence​

#1

E911 footprint​ in the U.S

6,000+​

primary & secondary PSAP connections​

36M+​

citizens served over A9-1-1® network