At Intrado, we know 911 telecommunicators are the first lifeline in any emergency. They answer the call in moments of crisis, guiding people through life-threatening situations and making sure first responders have the critical details they need. It’s time their role is officially recognized for what it is — essential public safety work. That’s why we’re proud to support the 911 SAVES Act, led by U.S. Representatives Norma Torres and Brian Fitzpatrick . This bipartisan bill would reclassify 911 telecommunicators as Protective Service professionals, giving them the recognition and resources they deserve.
Recognizing 911 Telecommunicators as First Responders
911 professionals do more than just take calls — they save lives. They’re the calm voice in the middle of chaos, providing life-saving instructions and ensuring emergency crews get to the right place as fast as possible. Yet, despite their crucial role, they’re still classified as administrative workers.
“As a former 911 dispatcher for over 17 years, I know firsthand the critical role dispatchers play in our public safety system,” said Congresswoman Torres. “This small change will have a meaningful impact on the lives of over 100,000 dedicated dispatchers across the United States.”
What the 911 SAVES Act Would Change
The 911 SAVES Act would:
Reclassify 911 telecommunicators as Protective Service professionals.
Recognize their role in handling emergencies such as missing children, hostage situations, and active shooter incidents, as well as medical emergencies.
Acknowledge the emotional and mental toll of their work, which can lead to PTSD and burnout.
This change isn’t just about a title — it’s about ensuring these professionals have access to the training, mental health support, and career benefits they need to continue doing this critical work. If passed, It would serve as a tool to improve access to mental health services for all PSAP/ECC professionals nationwide. Furthermore, recognizing 911 dispatchers as first responders could help address ongoing recruitment and retention challenges within the industry.
Why It Matters
Anyone who has ever called 911 knows how vital the person on the other end of the line is. Whether they’re talking someone through CPR, helping a domestic violence victim stay safe, or managing the chaos of a medical crisis, 911 telecommunicators are a crucial part of public safety.
This bill would:
Provide better resources and support for 911 professionals.
Give them the official recognition they’ve earned.
Ensure they are treated as first responders within public safety agencies.
Intrado’s Commitment to 911 Professionals
At Intrado, we are committed to advancing emergency communications and standing with 911 public safety professionals to help them do their job better, more efficiently and most importantly so they can continue doing their lifesaving work. We’re grateful to Representatives Torres and Fitzpatrick for leading the charge on this important initiative.
We encourage everyone to support this initiative and help give 911 telecommunicators the recognition they deserve. Contact your representatives in Congress and tell them to support our 911 professionals!
Intrado - always there in an emergency.