7 min read
Cloud-based Call-handling: Is the Market Ready? Are You Ready?
The cloud has changed everything around us. Cloud technology—meaning the delivery of computing services over the Internet—now supports much of our...
PSAP (4)
Life & Safety Matters: The Public Safety Cloud
What are you expecting from the public safety cloud? PSAPs will realize ease, flexibility, cost-savings, services’ & personnel coordination and more...
Artificial Intelligence and Machine Learning in the 911 Workflow
Have you thought very much about the idea of leveraging Artificial Intelligence and Machine Learning to deliver safer outcomes for first...
5 min read
No Lone Rangers in Public Safety: Optimize Your Information Technology Resources
There are no “Lone Rangers” in public safety. It is just as important for public safety answering points (PSAP) to collaborate with technology...
4 min read
The Internet of Things for the 911 of Things
Supplemental data from many IoT providers can be transmitted to public safety with 911 calls to create greater situational awareness and actionable...
1 min read
If Texting to 9-1-1 was Easy
The magic of 9-1-1 is its simplicity; just three digits that anyone can easily use to get help in an emergency. Callers don’t know–or need to...
3 min read
911 Location Challenges in Schools and Workplaces Concern Americans
One of the most pressing technology-related concerns in 911 today is quickly identifying the location of 911 callers. When 911 callers are at home...
2 min read
Inside the Journey of a 911 Call
When an emergency strikes, you pick up the phone and call 911. A helpful call taker confirms your address, gets the details of the emergency, and...
2 min read
Abandoned 9-1-1 Calls – What is a PSAP to do?
Most people don’t dial 9-1-1 and then hang up. Most people don’t realize that a 9-1-1 abandoned call taxes already limited emergency response and...
3 min read
The Importance of Identifiable E911 Locations for First Responders
Someone in distress, unable to speak, dials 911 from their VoIP system at the office. The Public Safety Answering Point (PSAP) receives the call...