2 min read
PSAP Staffing Challenges - Can AI Help?
One of the constant refrains we hear from our customers at emergency call centers is that staffing is an ongoing and persistent challenge. While it...
ECC
1 min read
AI-Powered Innovations Transforming Emergency Communications Centers: A Lifesaving Revolution in Public Safety
Artificial intelligence (AI) is poised to significantly change the world, with public safety being a crucial consideration that cannot be overlooked....
9 min read
Why NG911 (And Not Not NG911)
Having spent many years as a technologist in the telecommunications industry, I was hoping to see more enthusiasm for the next generation of 911, or...
7 min read
Cloud-based Call-handling: Is the Market Ready? Are You Ready?
The cloud has changed everything around us. Cloud technology—meaning the delivery of computing services over the Internet—now supports much of our...
5 min read
No Lone Rangers in Public Safety: Optimize Your Information Technology Resources
There are no “Lone Rangers” in public safety. It is just as important for public safety answering points (PSAP) to collaborate with technology...