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As of Tuesday, March 25, 2025, 9-1-1 Authorities could begin to issue Next Generation 9-1-1 (NG9-1-1) service requests under the FCC's transition order. What is a service request? In short, it’s the formal way a 9-1-1 Authority – whether that’s a...
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In every emergency, there’s one voice that is heard before sirens ever wail or lights begin to flash. It’s not always the first one we see—but it is...
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Colleges and universities face an evolving set of safety challenges. From natural disasters and medical emergencies to security threats and active...
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When a 911 outage occurs, OSPs must notify PSAPs promptly so they can, in turn, notify the public. This workflow is essential to minimize disruption...
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Behind every emergency call, there’s a team of dedicated professionals working tirelessly to keep our communities safe. Intrado previously hosted a...
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At Intrado, we know 911 telecommunicators are the first lifeline in any emergency. They answer the call in moments of crisis, guiding people through...
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Bridging Technology and Public Safety: A Conversation with John Snapp
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Recent research shows that 90% of STEM organizations anticipate a talent shortage, underscoring the pressure to find and keep top talent. This...
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FCC rules for notifying PSAPs of service-impacting issues are enforceable as of April 15, 2025. That means originating service providers (OSPs) have...
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In today’s digital world, cybersecurity is more critical than ever before. As organizations rely on technology to carry out their daily operations,...
