7 min read
The cloud has changed everything around us. Cloud technology—meaning the delivery of computing services over the Internet—now supports much of our entertainment, banking, government, education, healthcare, retail and more. There are, of course,...
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7 min read
When COVID-19 struck the U.S. in early 2020, public safety was among those immediately thrust to the forefront of the pandemic. States and...
2 min read
The Intrado Emergency Call Relay Center (ECRC) exists to handle emergency calls that cannot be routed to a local 911 center. There are many reasons...
2 min read
The term, “Public Safety", is often described as a wide array of government responsibilities that serve to protect citizens and communities from...
Using modern Esri technology, authoritative GIS data, and powerful search capabilities, public safety telecommunicators can now reduce the number of...
9 min read
Not All Clouds Are Created Equal We can all attest to a general shift toward cloud computing amongst the services and applications that touch our...
1 min read
Map-based 911 Call Handling with Authoritative GIS Data Last week we announced the launch of Spatial Command & Control, an exciting new addition to...
4 min read
Getting relevant data from the Internet of Things to 911 from any “Smart” device When first introduced, the process of dialing “911” for emergency...
5 min read
There are no “Lone Rangers” in public safety. It is just as important for public safety answering points (PSAP) to collaborate with technology...
2 min read
Managing locations for Unified-Communications-as-a-Service (UCaaS) deployments that scale into the hundreds or thousands of phones while supporting...
