The hospitality industry is known for comfort, relaxation, and excellent service. However, behind the scenes of this experience lies a complex network of safety measures designed to protect both guests and staff. In an era where safety concerns are crucial, leveraging advanced technology becomes a critical tool to providing guests and staff peace of mind.
Hotels, resorts, casinos, and other hospitality establishments require meticulous planning to handle emergencies effectively, ensuring the safety of guests and staff by using the right tools provided at the facility. During an emergency, hospitality administrators and security teams need a simple, centralized system to share safety information and communicate with 911 quickly. Hospitality establishments should consider a user-friendly platform that streamlines emergency and non-emergency communication processes to manage incidents quickly and efficiently.
Consider a unified solution that offers the following safety tools:
-
Emergency Alarm Systems & Employee Safety Devices – During a crisis within a facility, such as an active shooter situation, an employee can simultaneously alert 911 first responders for assistance using a physical panic button, mobile / desktop application, dialing an extension via PBX phone, or pushing an under-the-desk panic button. Location data, incident details, floor plans and more are automatically shared with first responders, as well as with management and on-site security personnel. Employee Safety Devices such as Wearable and Mobile panic buttons make it simple for employees to call for help and keeps your organization in compliance with evolving safety regulations. Ideal for solo "lone" workers like housekeeping staff, shuttle drivers, valets, and front desk personnel.
-
Weather Alerts – Alert staff and customers of severe weather emergencies with real-time alerts from the National Weather Service delivered to loud-horn speakers, digital signs across your property, manager’s mobile devices, and more. NWS integration allows organizations to share pertinent weather information such as where to seek shelter, evacuation procedures, and building closure information. This is especially helpful for amusement parks, hotels, or resorts in the event they need to quickly trigger a mass notification to alert large groups of people to take shelter.
-
Smart Building Detection – Connect smart-building systems like access control, fire alarm panels, cameras, and more to detect and alert improper building entry, motion detection, unauthorized presence, fire, or other hazardous situations. This is an ideal feature for hotels, casinos, movie theaters and other hospitality and entertainment organizations that want to prioritize safety and building security.
-
Dial Monitoring & Life Safety Alerts – Intrado Revolution’s Dial Monitoring feature helps organizations using multi-line telephony systems (MLTS) stay compliant with Kari’s Law by alerting internal personnel when a predetermined number, such as 911, is dialed from a phone on the network. This gives immediate visibility to management and security staff to respond quickly and assess the situation prior to first responders arriving to the scene. The internal notification can include the extension number that dialed 911, date, and time the call was placed. These notifications can be sent to IP desk phones, SMS text messages, desktop computers, and more.
Intrado Safety Suite is comprised of Revolution, Safety Shield and the Wearable Panic Button. Safety Suite gives hospitality customers a unified incident management platform, allowing administrators and staff to handle stressful situations with ease. This user-friendly solution simplifies complex incident procedures, which enhances both guest and staff safety and dramatically improves emergency response times and outcomes.
To learn more about Intrado Safety Suite, visit https://www.intrado.com/enterprise-solutions/incident-management
