AI PSAP QA - Intrado Mission Control
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See All Your Calls - Not Just 2%
Traditional, manual, sampled QA teams usually targets reviewing somewhere between 0.1-2% of all calls coming in to the PSAP. This leaves PSAP administrators with a 98%+ blind spot that is preventing them from detecting key trends in protocol adherence and performance, employee well being, and worst of all, missing uncovering key examples of best practices that others on your team could learn from.
Features and Benefits
- Indexed, searchable transcripts of all calls
- Keyword detection
- AI trained on actual 911 calls
- Faster and more efficient QA Reviews
- 10x Data for Positive Feedback
- Trustworthy trends for targeted coaching
- Enhanced protocol compliance
- Greater focus on best practices
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100%
Searchable indexing of all calls
Gain a complete and accurate view of PSAP operations.
Change the discussion from a critique of one or two calls to praising the good found across the majority of the agents calls.
QA Specialist efficiency goes up 40-60% with Accelerated Case Review which brings in call audio, automated AI notations, CAD data and customizable QA review forms on one platform.
40-60%
More efficient QA Reviews
21%
Shorter calls with 47% higher compliance
A Major National Emergency Hotline saw call duration decrease 21% accompanied by 47% increase in first question protocol compliance.
Staffing and turnover are huge PSAP concerns. With more effective coaching and training, PSAPs using Mission Control have seen churn drop and reported job satisfaction rise.
30%+
PSAP staffing churn, per year
1st
ever Text-to-911 solution
410M+
911 transactions annually
4.7M+
text-to-911 messages received
Industry
Leadership
45
years of industry Innovation & Leadership
1,000+
NG911 networks deployed
130M+
NG911 transactions
National
Presence
#1
E911 footprint in the U.S
6,000+
primary & secondary PSAP connections
36M+
citizens served over A9-1-1® network